Coordinator-General Services-Fleet & DOT Compliance

Mayo Clinic•Rochester, MN

1d•$25 - $36

About The Position

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. The Coordinator has an integral forward-facing role with advancing technology and systems enhancements. The Coordinator is essential for partnering with IT and external vendors to provide support with enabling changes and system enhancements. The Coordinator will be responsible for overseeing operational excellence in advancing technology, ability to troubleshoot systems, databases, and technology. Partners with systems vendors to troubleshoot systems issues. Excellent time management skills, prioritizing, and the ability to work in a fast-paced, high volume, work environment are required. Professionalism, emotional intelligence, the ability to initiate judgment in handling difficult and/or critical situations, and the ability to lead in a high-stress environment required. A strong background in technology, organizational, and communication skills, and critical thinking are essential to the success of this position. Other responsibilities include reporting and analyzing data and metrics, scheduling, training, and following up on escalated situations, problem-solving, and decision-making that includes independent decision-making. Reviews and pays vendor statements and disburses to other departments as appropriate. Utilizes continuous improvement methods to enhance the quality of processes, services, and the utilization of staffing resources. Provides supervision and direction to staff. Monitors and approves timecards. Prepares and presents annual performance appraisals for staff that include detailed feedback and growth objectives. Creates and maintains policies and procedures. Must be able to work independently, prioritize, and follow through on tasks simultaneously. Demonstrates patient and customer focus. Possess mature judgment, problem-solving, and decision-making skills, excellent organizational and interpersonal skills, written and verbal communication skills are required. Strong knowledge of computer applications including Microsoft Office, the ability to work with systems and technology, and to be the ability to articulate and bring forth system enhancements, and the ability to analyze data, interpret and present information is essential. Promotes a work environment that is customer focused. Collaborates with leaders and team members with continuous improvement and quality initiatives. During the selection process you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member, and you will be notified of next steps.

Requirements

Excellent time management skills, prioritizing, and the ability to work in a fast-paced, high volume, work environment.
Professionalism, emotional intelligence, the ability to initiate judgment in handling difficult and/or critical situations, and the ability to lead in a high-stress environment.
A strong background in technology, organizational, and communication skills, and critical thinking.
Demonstrates patient and customer focus.
Possess mature judgment, problem-solving, and decision-making skills.
Excellent organizational and interpersonal skills, written and verbal communication skills.
Strong knowledge of computer applications including Microsoft Office.
The ability to work with systems and technology.
The ability to articulate and bring forth system enhancements.
The ability to analyze data, interpret and present information.
A bachelor's degree with one year of technology background/experience and the proven ability to lead OR an associate's degree with 2 years of supervisory/lead and technology background/experience OR a high school diploma with 4 years of supervisor/lead and technology background/experience.

Nice To Haves

Experience in fleet, logistics, or supply chain operations.
Knowledge of DOT/FMSCA regulations, driver qualification requirements, vehicle inspections, and compliance documentation.
DOT/FMCSA compliance training or certification or obtain upon hire.
Ability to support complex multi-site operations and collaborate with leaders, staff, vendors, and compliance partners.

Responsibilities

Partnering with IT and external vendors to provide support with enabling changes and system enhancements.
Overseeing operational excellence in advancing technology, ability to troubleshoot systems, databases, and technology.
Partnering with systems vendors to troubleshoot systems issues.
Reporting and analyzing data and metrics.
Scheduling, training, and following up on escalated situations.
Problem-solving and decision-making that includes independent decision-making.
Reviewing and paying vendor statements and disbursing to other departments as appropriate.
Utilizing continuous improvement methods to enhance the quality of processes, services, and the utilization of staffing resources.
Providing supervision and direction to staff.
Monitoring and approving timecards.
Preparing and presenting annual performance appraisals for staff that include detailed feedback and growth objectives.
Creating and maintaining policies and procedures.
Working independently, prioritizing, and following through on tasks simultaneously.
Promoting a work environment that is customer focused.
Collaborating with leaders and team members with continuous improvement and quality initiatives.