Coordinator, Freight and Carrier Support

Pilot Company•Knoxville, TN

2d•Onsite

About The Position

The purpose of this role is to support fuel transaction processing for Pilot Energy by promoting delivery confirmation compliance, resolving open orders and paperwork requests, and assisting with FuelWise troubleshooting and education. Collaborate with Pilot drivers, 3rd party carriers, external terminals and suppliers, and internal teams - including Transaction Assurance, Logistics, Transportation, and Fuel Accounting - while utilizing systems such as TRIPS, Mobius, AvatarFleet, and Samsara to address transactional issues.

Requirements

High school diploma or equivalent certificate required
Minimum two years experience in customer service or logistics
Proficient Microsoft Office skills; specifically, Microsoft Teams and Excel
Knowledge of fuel and trucking industry and its common terminology.
Familiarity with Bill of Ladings and standard logistics procedures
Aptitude for understanding systems and how they work.
Ability to solve routine problems and escalate when needed
Public Speaking skills
Demonstrates the ability to prioritize tasks effectively, follow through on responsibilities, and resolve issues independently and efficiently.
Highly organized with strong attention to detail; identifies recurring issues and applies corrective actions.
Maintains a professional and courteous demeanor in all forms of communication, including in-person, email, and phone interactions.
Communicates clearly and effectively in both written and verbal formats.
Positively influences others and delivers customer service by building trust and fostering collaboration.
Quickly learns new technologies and tools; provides constructive feedback for improvement.
Thrives in a dynamic, fast-paced team setting; remains flexible and responsive to changing priorities.
Manages multiple tasks simultaneously, meets deadlines, and works effectively both independently and as part of a team.
Demonstrates strong time management skills, balancing competing priorities to meet individual and team goals.
Applies critical and creative thinking to identify opportunities for process improvement and operational efficiency.

Nice To Haves

Bachelor's degree in Business or Supply Chain preferred
Experience with Tableau preferred
Basic understanding of PDI, TRIPS, FuelWise preferred; how they integrate to support order processing a plus.

Responsibilities

Drive FuelWise entry compliance by proactively communicating with Pilot drivers and 3rd party carriers via phone, text, or email. Ensure entries are completed accurately and on time to meet departmental goals and metrics for our Wholesale, Retail, and Freight Only business.
Analyze FuelWise entry discrepancies, compliance issues, and performance gaps using reporting tools, while also managing and fulfilling basic documentation requests (e.g., Bills of Lading, Delivery Tickets) from internal and external stakeholders using available systems and resources.
Provide FuelWise application support by conducting walkthroughs to address basic questions, troubleshooting basic issues, and escalating IT tickets as needed. Share user feedback to contribute to application improvements and releases.
Leverage systems such as TRIPS, Mobius, AvatarFleet, Samsara, PDI, and FuelWise to accurately enter and manage order information, resolve basic order issues, and apply knowledge of the transaction cycle to support timely and effective resolution.
Apply established Standard Operating Procedures to troubleshoot issues and uncover efficiency opportunities in daily operations, working with Sr Coordinator to refine process documentation.
Display a customer service mindset and contribute to continuous improvement initiatives by recognizing inefficiencies in daily processes and collaborating with team members to support practical solutions.
Contribute to meetings and provide updates and stats related to paperwork, and Fuel Wise.
Participate in special projects as assigned, contributing to team goals beyond daily responsibilities.
Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level.
Ensure all activities are in compliance with rules, regulations, policies, and procedures.
Complete other duties as assigned.