Coordinator for Residential Education, Student Care Initiatives (Student Services Professional III)

CSU Careers•San Diego, CA

4d•Hybrid

About The Position

The Coordinator for Residential Education, Student Care Initiatives (Student Services Professional III) plays a vital role in supporting the well-being and success of students living on campus. Reporting to the Associate Director of Residential Education, this position provides case management, crisis response, and individualized support for students experiencing personal, behavioral, mental health, or other significant life challenges. This role works collaboratively with Residential Education staff, campus partners, and community resources to assess student needs, coordinate interventions, and promote a safe, supportive, and inclusive residential experience. Through proactive outreach, consultation, and student advocacy, this role helps foster student success and strengthen the overall residential community.

Requirements

Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate coursework in counseling techniques, interviewing, and conflict resolution, where such are job-related.
Possession of the required knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience.
Must possess or be able to obtain a California driver’s license within 30 days of hire.
Applicants must currently be authorized to work in the United States on a full-time basis.
Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act.
Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended.
Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.
A background check (including a criminal records check) must be completed satisfactorily and is required for employment.

Nice To Haves

One year in the program area to which assigned may be preferred but is not required.
A master’s degree in counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience.
A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.
Strong relationship-building skills and the ability to work collaboratively with students, families, campus partners, and community organizations.
A passion for supporting student success and creating meaningful opportunities for diverse student populations.
Excellent communication skills, with confidence in presenting information, counseling students, and building trust in both one-on-one and group settings.
The ability to analyze situations, solve problems, and make sound decisions in complex or sensitive circumstances.
Strong organizational and time-management skills, with the ability to balance multiple priorities and meet deadlines in a fast-paced environment.
Initiative, resourcefulness, and the ability to work independently while contributing positively to a team environment.
Experience gathering, evaluating, and interpreting information to develop recommendations and support student success.
Professionalism, discretion, and sound judgment when handling confidential, urgent, or high-impact student matters.
A commitment to inclusive student services, cultural awareness, and creating a welcoming environment for all students.
The ability to adapt quickly, learn new programs and policies, and contribute to the continuous improvement of student support services.

Responsibilities

Provide individualized case management and support for students experiencing crises or significant challenges, including mental health concerns, substance misuse, physical health issues, roommate conflicts, and other complex life circumstances.
Assess student situations, determine appropriate interventions, coordinate referrals, and develop follow-up plans that connect students with campus and community resources.
Serve as a resource for consultation for Residential Education staff, offering guidance, support, and strategies to address student concerns and navigate challenging situations.
Collaborate with campus partners, behavioral intervention teams, and community agencies to coordinate care, monitor student progress, and support successful outcomes.
Maintain accurate case records, track trends and outcomes, and prepare reports and assessments that inform departmental planning and student support initiatives.
Lead outreach efforts and communication with students, families, and campus stakeholders while ensuring compliance with FERPA and other applicable regulations.
Develop and deliver training programs, resources, and best practices for student leaders and professional staff related to crisis response, referrals, student care, and community well-being.
Support departmental initiatives and emergency response efforts by contributing to policy development, process improvement, conflict resolution strategies, and residential community support programs.

Benefits

15 paid holidays
vacation
sick leave
CalPERS pension plan with retiree healthcare
reciprocal agreements with other California public retirement systems, including the UC
Medical, dental, and vision options at low or no cost
CSU tuition fee waiver for employees and eligible dependents
FlexCash
life and disability insurance
legal and pet plans
Access to the library, campus events, employee groups, and volunteer and social activities