Coordinator Facilities Operations Center

MD Anderson Cancer Center•Houston, TX

1d•Onsite

About The Position

The Facilities Operations Center Coordinator at MD Anderson's Cancer Center supports the Joint Commission and Emergency & Continuity Planning team by serving as a central point of coordination for facilities operations, emergency response, and institutional communication. The Facilities Operations Center Coordinator plays a key role in supporting compliance with Joint Commission environment of care and emergency management standards while ensuring timely coordination of services that support patient care environments. The Facilities Operations Center Coordinator works within the Facilities Operations Center, the 24/7 operational hub for facilities across the institution. MD Anderson Cancer Center is a leading institution focused on cancer care, research, education, and prevention. In this highly visible role, the Facilities Operations Center Coordinator supports emergency coordination, critical system monitoring, and enterprise-wide communication that directly impacts patient safety and continuity of care. The ideal candidate for the Facilities Operations Center Coordinator thrives in a fast-paced, operations-driven environment and brings experience in operations coordination, dispatch, emergency management, or similar settings. This individual demonstrates strong communication skills, attention to detail, and confidence managing multiple priorities while working collaboratively with technical teams, leadership, and building occupants in both routine and emergency situations.

Requirements

High School Diploma or Equivalent
Two years of experience in an emergency center, dispatch, facilities, or physical plant call center.
Must pass pre-employment skills test as required and administered by Human Resources.
The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.

Nice To Haves

Bachelor’s Degree
Previous experience in a plant/maintenance environment.
Alarm monitoring, utilizing two-way radio or some form of dispatch communication, experience with emergency management.
Strong communication skills when interacting with coworkers, patients, technicians, and internal/external customers.

Responsibilities

Respond to emergency situations and activate emergency plans and activities
Send messages through institutional emergency communication software
Update the institutional RING and EPO lines as required
Monitor area weather conditions and communicate impacts
Answer emergency elevator phone calls and coordinate response
Serve as communication triage for Facilities Management groups when needed
Answer and respond to customers needing assistance with facilities services
Receive, schedule, and process work orders
Document customer requests and ensure resolution
Adjust temperature calls in patient rooms
Monitor and respond to system and equipment outages and alarms
Notify departments of outages or operational impacts
Update and maintain the Facilities State of Operations
Maintain emergency and operational databases
Support inspections, drills, and emergency preparedness activities
Assist with review and approval of institutional safety policies
Develop technical briefings on safety or emergency preparedness as needed

Benefits

Employer-paid medical coverage starting day one for employees working 30+ hours/week
Optional group dental, vision, life, AD&D, and disability insurance.
Accruals for PTO and Extended Illness Bank
Paid holidays
Wellness, childcare, and other leave options.
Tuition Assistance Program after six months of service
Access to extensive wellness, fitness, and employee resource groups.
Defined-benefit pension through the Teachers Retirement System
Voluntary retirement plans
Employer-paid life and reduced salary protection programs.
medical
dental
paid time off
retirement
tuition benefits
educational opportunities
individual and team recognition