Coordinator, Events & Experiences (Blackhawks Ice Center)

Chicago Blackhawks•Chicago, IL

1d•Onsite

About The Position

The Coordinator, Events & Experiences BIC will serve as the primary point person for planning and executing small and medium-scale events at Blackhawks Ice Center. Embedded within the broader Blackhawks Entertainment & Events ecosystem, this role will benefit from established infrastructure, training, and best practices while directly supporting the unique programming and client mix at BIC. From corporate tournaments and private parties to space rentals and partner activations, this Coordinator will ensure every event is planned with precision, executed with excellence, and leaves every client eager to return.

Requirements

Two (2)+ years of experience in event coordination, venue operations, or hospitality � sports, entertainment, or arena venue experience preferred.
Exceptional organizational skills with the ability to manage multiple events simultaneously across varying scales.
Strong interpersonal and client-facing communication skills; comfortable as the primary point of contact for corporate and private clients.
Experience coordinating with vendors, internal operations teams, and third-party partners.
Proficiency with event management tools, Microsoft Office Suite, and basic project management platforms.
Ability to build and manage detailed run-of-show documents and event timelines.
Willing and able to work evenings, weekends, and holidays consistent with event schedules.
Self-directed and solutions-oriented; comfortable making real-time decisions under pressure.
Passionate about working for a professional sports organization.
Positive, collaborative attitude with a team-first mentality.

Responsibilities

Serve as the lead coordinator for all small and medium-scale events at BIC, including but not limited to corporate tournaments, private parties, space rentals, partner activations, and community events.
Own all event logistics from initial booking confirmation through day-of execution and post-event follow-up.
Develop detailed event timelines, run-of-show documents, floorplans, and staffing plans for each event.
Manage event setup and breakdown coordination, ensuring all spaces are prepared and restored to standard.
Own and maintain the master event calendar for the facility.
Serve as the primary client contact throughout the planning process, building trust and delivering a best-in-class hospitality experience.
Coordinate with internal teams including American Sports Entertainment Company (ASE), One Off Hospitality, and arena operations to align resources and responsibilities for each event.
Manage relationships with third-party vendors including catering, d�cor, A/V, and entertainment partners.
Communicate effectively with all arena stakeholders to ensure events are sequenced and executed without conflict.
Act as the first point of integration into the broader Blackhawks Entertainment & Events team for large-scale events hosted at BIC (e.g., Blackhawks Hall of Fame, NHL Content Day, 1871 Tech Summit).
Support the Blackhawks Events & Experience leads with on-site coordination, logistics management, and client liaison responsibilities for marquee events.
Build familiarity with the Blackhawks Events & Experience team�s systems, tools, and workflows to ensure seamless collaboration across the organization.
Partner closely with BIC sales leadership to ensure event execution directly supports and reinforces the sales effort at the facility.
Provide post-event recaps and client feedback to inform future sales conversations and renewal opportunities.
Help shape a client experience that positions BIC as the premier private event destination in the Chicago market.