Coordinator, Employee Service Centre - Payroll

Regional Municipality of Peel•Mississauga, ON

12d•CA$75,696 - CA$94,621•Hybrid

About The Position

Peel Region is seeking a knowledgeable and service-focused Coordinator, Employee Service Centre, Payroll for an assignment of up to six months. This role involves applying payroll expertise, analytical skills, and attention to detail to support accurate and timely employee transactions, payroll calculations, benefits administration, onboarding, HR policies, and OMERS inquiries. Working within the Employee Service Centre and using the ServiceNow platform, the coordinator will assist employees through various employment stages, contributing to an employee experience built on timely service, accurate information, care, transparency, and trust. As part of ONEHR, this role collaborates with HR colleagues and organizational partners to deliver connected, client-centred services, supporting Peel Region’s People Strategy by strengthening service excellence, operational effectiveness, and an inclusive employee experience.

Requirements

Post-secondary education in Human Resources, Business Administration, Accounting, Payroll Administration, or a related field.
A minimum of three years of experience processing employee payroll and HR transactional data.
Demonstrated experience completing, reviewing, and validating payroll calculations.
Experience working with HR and payroll technology systems.
Experience supporting employees or clients in a high-volume, service-oriented environment.
Strong knowledge of payroll administration, payroll calculations, HR transactions, and employee data management.
Understanding of Canada Revenue Agency requirements, the Employment Standards Act, benefits administration, and OMERS.
Ability to interpret and apply HR policies, collective agreements, business rules, and established procedures.
Proficiency in Microsoft Office, particularly Excel, Word, and Outlook.
Strong analytical and problem-solving skills, with the ability to identify discrepancies, investigate root causes, and determine appropriate corrective action.
Exceptional attention to detail and a commitment to producing accurate work.
Ability to learn and navigate multiple systems while maintaining accurate records.
Strong verbal and written communication skills, with the ability to explain payroll and HR information clearly to diverse audiences.
Excellent organizational and time-management skills, with the ability to manage competing priorities and meet established deadlines.
A strong customer-service mindset and the ability to build effective relationships with employees, HR colleagues, and organizational partners.
Ability to work independently while contributing to a collaborative ONEHR team.
Sound judgment and a high level of professionalism, confidentiality, tact, and diplomacy.
Commitment to delivering service that reflects Peel Region’s values of inclusion, transparency, care and support, collaboration, and leadership.

Nice To Haves

A recognized professional payroll designation
Experience working in SAP or Employee Central Payroll
Experience using ServiceNow or another ticket and case-management system
Experience working in a unionized, multi-agreement, or public-sector environment

Responsibilities

Review, process, and analyze employee payroll and HR transactional data in Employee Central and Employee Central Payroll.
Complete and validate payroll calculations, including premiums, arrears, refunds, and other pay-related adjustments.
Investigate discrepancies and resolve payroll issues by reviewing employee data, applicable policies, collective agreements, legislative requirements, and supporting documentation.
Verify that payroll information is complete, accurate, properly authorized, and entered within required timelines.
Protect the integrity and confidentiality of employee and payroll information.
Manage a range of employee transactions, including new hires, onboarding, employee data changes, transfers, promotions, leaves, and terminations.
Interpret and apply HR policies, collective agreements, established procedures, and legislative requirements.
Maintain accurate electronic employee records and ensure supporting documentation is complete.
Analyze system and employee data to identify and troubleshoot potential transaction or payroll issues.
Process benefit enrolment and changes, including updates related to marital status, dependants, and beneficiaries.
Calculate benefit arrears, refunds, and related adjustments when required.
Respond to employee inquiries about benefits and OMERS pension administration.
Ensure benefit and pension transactions are completed accurately and in accordance with established requirements.
Respond to employee and HR inquiries through ServiceNow while meeting established service-level agreements.
Provide clear, accurate, and respectful guidance on pay, benefits, onboarding, HR policies, and OMERS.
Review each inquiry carefully, identify the underlying issue, and provide practical and timely solutions.
Escalate complex or sensitive matters to the appropriate subject matter expert when required.
Build trust through professional communication, confidentiality, transparency, and follow-through.
Collaborate with Employee Service Centre colleagues and other HR partners to resolve employee issues and support consistent service delivery.
Provide SAP and HR system navigation support to employees and HR clients.
Assist with the development and maintenance of procedures, reference materials, and process documentation.
Identify opportunities to improve service quality, transaction accuracy, employee communication, and operational efficiency.
Provide coverage and support to other Coordinators during high-volume and peak periods.