Analyst, Employee Service Centre (Human Resources)

Regional Municipality of Peel

11d • Hybrid

About The Position

The Human Resources department at Peel Region is seeking an Analyst for the Employee Service Centre. This role is crucial in supporting the administration, reporting, and analysis of pension and benefits programs. The Analyst will utilize expertise in Human Capital Management (HCM) systems, workforce analytics, OMERS pension processes, and data governance to transform complex data into actionable insights. This role supports informed decision-making, operational excellence, and an exceptional employee experience, aligning with the ONEHR approach and Peel Region's People Strategy. The position is a regular full-time role with a hybrid work mode, located at 7120 Hurontario Street, Mississauga, ON, working 35 hours per week.

Requirements

• Post-secondary degree or diploma in Human Resources, Business Administration, Information Systems, Data Analytics, or a related field.
• A minimum of three (3) years of experience analyzing employee transactional data within a Human Resources environment, or an equivalent combination of education and experience.
• Working knowledge of SAP SuccessFactors, PeopleSoft HR Applications, ServiceNow, OMERS reporting processes, or comparable HCM platforms.
• Advanced experience developing and maintaining queries and reports using tools such as PeopleSoft Query, SQL, or similar reporting technologies.
• An equivalent combination of education and experience may be considered.
• Strong analytical, research, problem-solving, and critical-thinking skills.
• Advanced proficiency with Microsoft Excel (including Power Query), Power BI, HCM systems, and pension-related reporting tools.
• Experience managing large, complex HR datasets while maintaining exceptional attention to detail and accuracy.
• Ability to translate data into meaningful insights, reports, and visualizations that support decision-making.
• Strong organizational, planning, project coordination, and time management skills.
• Excellent interpersonal and relationship-building skills with a collaborative approach to teamwork.
• Customer-focused and committed to delivering high-quality, responsive service.
• Demonstrates Peel Region's values of Inclusion, Collaboration, Transparency, Care, and Leadership in all interactions and work activities.

Nice To Haves

• Experience working within a unionized environment and understanding collective agreement provisions is considered an asset.

Responsibilities

• Develop and maintain reports, dashboards, and analytics that support pension, benefits, and workforce-related decision-making.
• Analyze workforce data, identify trends, and provide actionable insights to HR and business leaders.
• Respond to ad hoc reporting requests by collecting, validating, and interpreting complex employee data.
• Partner with Pension and Employee Central Benefits teams to review and validate pension-impacting transactions, ensuring data accuracy, compliance, and reporting integrity.
• Support the administration and reporting requirements associated with OMERS pension participation and enrollment processes.
• Monitor data quality and identify opportunities to enhance reporting accuracy and efficiency.
• Coordinate the preparation, validation, and submission of monthly and annual OMERS remittance and compliance reporting.
• Ensure reporting deadlines are met while maintaining a high level of accuracy and data integrity.
• Liaise with internal stakeholders and external partners to resolve reporting discrepancies and support audit requirements.
• Conduct gap analyses and identify opportunities to improve Employee Service Centre and benefits administration processes.
• Gather business requirements and support the design and implementation of process enhancements, procedures, protocols, and training materials.
• Participate in system upgrades and enhancement initiatives that improve service delivery and reporting capabilities.
• Lead user acceptance testing (UAT) activities for system enhancements, reports, dashboards, and process changes.
• Develop, maintain, and troubleshoot complex HCM queries and reporting solutions.
• Ensure data integrity through testing, validation, auditing, and ongoing quality assurance activities.
• Create job aids, training materials, and communication resources related to pension and benefits processes.
• Attend OMERS information sessions and workshops to stay current on regulatory and program changes.
• Develop documentation and educational resources to support employees and leaders in understanding pension-related processes and frequently asked questions.
• Build strong working relationships with HR teams, business leaders, and subject matter experts.
• Collaborate across functions to identify business needs and develop practical reporting and analytical solutions.
• Translate complex data and technical information into clear, meaningful recommendations for diverse audiences.

Benefits

• Competitive salary
• Comprehensive health, dental and vision benefits
• OMERS defined benefit pension plan
• Employee Assistance Program and wellness supports
• Generous vacation entitlement
• Paid personal days and floating holidays
• Hybrid work opportunities and flexible work arrangements where operationally feasible
• 35-hour work week
• Ongoing learning and professional development opportunities
• Exposure to enterprise-wide HR initiatives and transformation projects
• Opportunities to build expertise in people analytics, HR technology, and workforce planning

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree