Coordinator, Elevator Maintenance & Repair

Duke Careers•Durham, NC

1d•$24 - $39•Onsite

About The Position

Coordinate and support the day-to-day operations of elevator maintenance and repair services across Duke Health facilities. Serve as the primary liaison with contracted elevator service vendors and internal stakeholders to ensure timely maintenance, regulatory compliance, and operational continuity. Provide operational support to the Supervisor and serve as acting lead in their absence. Periodic scheduled after-hours work is required.

Requirements

Work requires an educational background normally equivalent to a high school diploma.
4 years of experience in facilities operations, skilled trades coordination, or vendor/contract management.
Minimum of four years maintenance and repair experience related to the specific equipment or four years of trades experience with at least one year related experience.
Knowledge of maintenance coordination, work order systems, and vendor management practices
Ability to interpret reports, technical documentation, and regulatory requirements
Strong organizational and communication skills
Ability to manage multiple priorities in a fast-paced healthcare environment
Ability to respond effectively in urgent or emergency situations

Nice To Haves

Experience/Training in healthcare setting preferred.
Experience working with elevators, building systems, or regulated equipment preferred.
Demonstrated experience coordinating contractors or service vendors in a healthcare or complex facilities environment preferred.
Technical training or coursework in a mechanical, electrical, or facilities-related field preferred.
State of NC contractor's license in a specific trade may be required or preferred.

Responsibilities

Coordinate daily activities of contracted elevator service providers, ensuring timely completion of maintenance, service calls, and repairs
Monitor vendor performance, service quality, and adherence to contract terms, codes, and safety requirements
Serve as primary point of contact for routine vendor communications and issue resolution
Assist in maintaining preventive maintenance schedules and tracking completion of required inspections
Monitor deficiency reports and ensure timely follow-up actions
Assist in the maintenance of records related to inspections, repairs, and compliance with N.C. Department of Labor requirements
Coordinate and participate in required regulatory inspections and testing (e.g., fire service testing)
Respond to elevator outages and coordinate vendor response, including escalations for critical issues such as patient/staff/visitor entrapments
Track service requests and ensure timely resolution and communication with impacted departments
Support coordination of elevator downtime with clinical and operational stakeholders
Assist in coordination of modernization projects, working with vendors, consultants, and internal teams
Review service tickets and assist in invoice verification for accuracy prior to approval
Support documentation for capital projects and system upgrades
Provide day-to-day operational support to the Supervisor
Serve as acting lead during Supervisor absence, including prioritization of work and vendor coordination
Help identify service trends, recurring issues, and opportunities for improvement
Participate in incident reviews and investigations as needed
Perform other related duties incidental to the work described herein