Repair Coordinator

Mercury Insurance Services, LLC•Las Vegas, NV

1d•$51,881 - $117,348•Remote

About The Position

Based in the Greater Las Vegas, Nevada area and will oversee all CARS locations in both Arizona and Nevada. Position Summary: If you’re passionate about helping people restore their lives when the unexpected happens, and providing the best experience, then our Mercury Insurance Claims team could be the place for you! We offer dynamic and challenging opportunities to those who want to make a meaningful impact. The primary job function is to review files for accuracy, and thoroughness of estimates and total loss condition reports of the body shops in Mercury's CARS (Customer Authorized Repair Service) program. Travel to various CARS shops throughout the assigned geographical area is required.

Requirements

High School Diploma or GED.
May include specialized or vocational courses.
You may be required to obtain an Adjuster license.
1 - 2 years of experience in vehicle repair and vehicle estimating.
Or equivalent combination of education and experience.
Strong technical and analytical ability to make complex, accurate assessments of damage and repairability.
Comprehensive knowledge of Company procedures and insurance contracts, with the ability to apply such knowledge in a supervisory capacity.
Ability to professionally guide team members on appraisal procedures.
Ability to multi-task in a fast-paced environment, prioritize responsibilities, and deliver accurate work-product to expedite claims resolution.
Possesses effective written and verbal communication skills to professionally represent the Company in multi-channel correspondence with internal and external customers.
Has a passion for serving customers in their time of need.
Collaborates well with others. We are one team with a common goal.
Views conflict resolution as an opportunity.
Ability to build rapport utilizing emotional intelligence.
Requires automobile travel up to 50% of work time. Position includes use of a Company car. Must meet established Company standards regarding personal driving history and current license status to be eligible for position.
Able to effectively supervise the development of assigned facilities to ensure high-quality work and efficient unit operation.
Demonstrated proficiency with MS Office products (Outlook, Word) and claims related software.

Nice To Haves

Bachelor’s degree.
Advanced technical automotive repair training/certification.
Demonstrates intellectual curiosity by seeking out efficiencies through process improvement or technology.
Take ownership of any process they can improve.
Assumes positive intent in all interactions.
Seeks growth within and beyond this role.

Responsibilities

Reviews assigned body shop estimates, photos, completed repairs, and repairs in progress to determine if proper procedures are being followed according to the estimate and industry standards.
Provides regular training to assigned CARS facilities to provide coaching and areas of opportunity on understanding proper claim processing and a basic understanding of Mercury’s policies and procedures.
Works with assigned CARS facilities to assure appraisal accuracy and Company compliance, and obtains supporting documentation for claims branches.
Maintains accurate logs and reports to track claim volume, claim timeliness, re-inspection data, and other information pertaining to the CARS program, submitting monthly.
Resolves complex issues relating to the resolution of material damage claims; assists claims personnel, customers and repair professionals with questions and complaints; meets in person with customers, independent facilities, and other industry professionals to assist with completion of claim related repairs and claim resolution.
Plans and schedules daily activities to ensure that re-inspections are performed on a random basis rather than a regular schedule. Reviews completed repairs and repairs in progress to determine if repairs are being performed accurately, in a timely manner, and according to industry standards.

Benefits

Competitive compensation
Flexibility to work from anywhere in the United States for most positions
Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
Medical, dental, vision, life, and pet insurance
401 (k) retirement savings plan with company match
Engaging work environment
Promotional opportunities
Education assistance
Professional and personal development opportunities
Company recognition program
Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more