Repair Coordinator

DMD Systems Recovery LLC•Tempe, AZ

7d•$25 - $25•Hybrid

About The Position

The Repair Coordinator plays a key role in supporting DMD’s repair operations by coordinating accurate, efficient, and high‑quality in‑warranty and out‑of‑warranty device repairs. This role requires strong attention to detail, excellent documentation skills, and close collaboration with internal teams to ensure repairs are processed in a timely and compliant manner. The Repair Coordinator follows established repair workflows, maintains warranty and quality standards, and supports overall operational efficiency.

Requirements

High school diploma, GED, or equivalent required
Strong attention to detail with the ability to document work accurately and consistently
Ability to identify repair needs, troubleshoot issues, and recommend appropriate actions
Comfortable supporting hands‑on repair work, including device disassembly and reassembly
Strong communication skills and ability to work effectively in a fast‑paced operational environment

Nice To Haves

Technical certification preferred
Familiarity with repair processes for common hardware brands such as Dell, Lenovo, HP, and Apple
At least 2 years of experience in laptop/cellphone repair coordination, electronics, hardware support, or a related field (preferred)
At least 2 years experience working with ERP systems (e.g., NetSuite), ticketing systems (e.g., ServiceNow), or similar asset tracking platforms preferred
Familiarity with warranty processing or repair ticketing systems is a plus

Responsibilities

Accurately file, document, and submit all in‑warranty repair cases in a timely and compliant manner
Maintain clear tracking and real‑time visibility of all repair cases within systems such as NetSuite, ServiceNow, or similar ERP and ticketing platforms
Ensure all warranty submissions meet partner requirements and internal quality standards
Coordinate and support out‑of‑warranty repairs, including hands‑on repair tasks and physical work such as device skinning when required
Identify, document, and communicate parts needed to complete repairs
Assist with diagnostics, device preparation, and post‑repair quality checks
Collaborate with repair, inventory, and operations teams to support efficient workflow
Follow established repair processes, safety guidelines, and documentation protocols
Identify opportunities for continuous improvement and operational efficiency
Perform other duties as assigned