Coordinator, Disability and Attendance Management

Providence Healthcare • Vancouver, BC

20h • CA$35 - CA$51 • Hybrid

About The Position

Reporting to the Leader, Disability Management, the Coordinator, Disability & Attendance Management will act as a PHC representative providing case management support to employees and managers. This role coordinates employee absences related to occupational and non-occupational illness or injury, and manages follow-up, assessment, evaluation, planning, and monitoring of return-to-work and health support options. The Coordinator collaborates with managers, unions, third parties, and stakeholders to support positive health and work outcomes, provides guidance and strategies to reduce absenteeism and support workplace wellness, and coordinates and implements PHC’s Attendance and Wellness Promotion Program. Additionally, the role supports organizational sick leave targets, promotes regular attendance at work, provides advice and support to management on attendance and wellness matters, coordinates reporting and technological support related to sick time tracking and attendance management, and assists in the development and updating of attendance and wellness policies, procedures, education, and training materials. The Coordinator works collaboratively with leadership to support attendance management initiatives and workplace wellness strategies.

Requirements

• Completion of a recognized Degree, Diploma or Certificate with emphasis on Human Resources, Occupational Health (Disability Management) or a related health care
• Two (2) years recent, related experience in a large, complex environment, or an equivalent combination of education, training and experience.
• Knowledge of disability management and relevant human resources principles and practices.
• Knowledge of relevant collective agreement provisions, government legislation and departmental policies and procedures.
• Ability to use a disability case management model.
• Ability to foster effective working relationships, both internal and external.
• Effective written and verbal communication skills.
• Ability to work independently and as part of a team.
• Strong decision making, critical-thinking, analytical and problem-solving ability.
• Ability to prioritize and organize work, handle multiple assignments and meet deadlines.
• Intermediate skills using a variety of computerized software packages such as Microsoft Office (Word, Outlook, Access, Excel, Visio and PowerPoint).
• Ability to use relevant Human Resources Information Systems.
• Physical ability to perform the duties of the position.

Responsibilities

• Coordinates straight-forward disability management cases by working with the injured/ill employee on their absence including assessing, evaluating and assisting the employee in managing their absences and by providing early intervention strategies.
• Provides referrals to early intervention resources such as the Enhanced Disability Management Program (EDMP), communicates with applicable stakeholders (e.g., Managers, Unions, rehabilitation providers, and third party insurers), coordinates resources for physical and mental demand analyses of jobs to assist with functional assessment, follows up on matters relating to the interpretation of medical information, assists in determining work suitability, and coordinates various aspects of the employee's rehabilitation plan including Return to Work Programs (RTW). Escalates complex cases to DTA-DM Advisor or Leader as per established guidelines.
• Provides consultation and expertise to PHC Leaders, Management staff, HR staff, Union Representatives and Employees on policy relative to general and specific medical absences and rehabilitation issues based on knowledge of the WCB Act, Human Rights legislation, collective agreement provisions and PHC policy and procedures.
• Gathers and reviews sick leave reports with applicable management staff to identify employees to participate in the Attendance and Wellness Promotion Program according to established guidelines. Follows up on Attendance Meeting outcomes, and works with necessary stakeholders to determine proper course of action.
• Monitors the status of employees participating in programs such as AWP and EDMP by running scheduled reports and following up with management, employees and/or union representatives. Tracks the progress of program participants, and ensure timely follow-up with program stakeholders through accurate maintenance of relevant databases.
• Provides pro-active support to the on-going development and updating of Disability Management and Attendance Promotion & Wellness Programs. Supports the research, development and implementation of related proposals, briefing documents, presentations, reports, research, projects, statistical reporting and analysis.
• Collects and analyzes data on absences or other disability related activity and prepares applicable reports and proposals for internal and external use. Ensures that high quality information is available for decision-making. Responds to requests for specialized reports, data, documentation and analysis.
• Develops, implements and evaluates related educational programs and training materials for Leaders, Supervisors and staff.
• Establishes and maintains mutually beneficial relationships with a wide variety of individuals and groups both within and external to the organization.
• Performs other related duties as required.

Benefits

• A competitive salary: The salary range for this position is $35.36 - $50.83 per hour, depending on experience.
• Growth opportunities: We welcome individuals at all stages of their career, offering opportunities for professional development and growth.
• State-of-the-art facilities: The new St. Paul’s Hospital and health campus will be the most innovative approach to the delivery of integrated care in B.C. and Canada, designed to appropriately address the future health needs of patients, families, and our communities. From hospital care to primary and community health solutions, the new St. Paul’s Hospital and health campus will continue to lead innovations in care, research, and teaching. The new St. Paul’s Hospital is expected to open in 2027.
• Inclusive culture: We respect the diversity, dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents.
• Hybrid work opportunity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree