d) - Bilingual (German, English & Spanish)

SIXT Spain

9h•Remote

About The Position

Are you passionate about customer service and mobility solutions? Would you like to be part of a new and dynamic team in a remote environment? At SIXT, we are creating a new department dedicated to providing premium solutions to our customers internationally. We are looking for motivated and enthusiastic individuals ready to take on new challenges. Our goal is to offer continuous support and resolve any issues that arise for our customers, 24/7.

Requirements

Customer Orientation: Excellent ability to understand and anticipate customer needs, ensuring their satisfaction with every interaction
Language Proficiency: Fluent in German, English & Spanish
Effective Communication: Skills to communicate clearly and persuasively, facilitating understanding and collaboration
Flexibility: Ability to adapt to a dynamic and ever-evolving work environment, including availability for night shifts
Teamwork: Ability to collaborate effectively with other team members, contributing to an international and dynamic environment that fosters cooperation
Solution-Focused: Ability to quickly identify problems and propose effective solutions, ensuring service continuity and customer satisfaction

Responsibilities

Manage customer inquiries via phone, email, or video calls
Assist customers with questions related to the vehicle rental and pickup process, as well as closing reservations
Verify customer information and provide related assistance
Offer technical support during key pickup and troubleshoot issues in the self-service section
Collaborate with SIXT branches located in different countries
Make calls to promote additional sales and improvements