Coordinator Development Operations – Donor Relations

Children’s Hospital of Philadelphia•Philadelphia, PA

3d•$58,300 - $72,900•Onsite

About The Position

This role will serve as team project coordinator and support. This role will also coordinate and support operations, strategic initiatives, communications, data and processes for Foundation team(s). This position reports to the senior leadership and serves as an integral part of the CHOP Foundation team. The Development Coordinator Donor Relations Operations supports the operational execution of donor acknowledgement, stewardship, and recognition programs on behalf of the Donor Relations team. This role manages key administrative workflows that ensure donors receive timely, accurate communications, including overseeing processes related to acknowledgements, stewardship reporting and recognition. The role also supports project coordination across the Donor Relations and Executive Partnerships teams. The position reports directly to the Senior Associate Director of Donor Relations.

Requirements

Bachelor's Degree - Required
At least one (1) year of business development, sales or fundraising related experience - Required
Intermediate proficiency with office software (Microsoft) including email & calendar, word processing, spreadsheet and presentation software (Outlook, Word, Excel, PowerPoint)
Intermediate proficiency with customer relationship management software (Salesforce, Donorsforce, Raiser's Edge)
Strong verbal and written communications skills
Strong interpersonal skills
Solid time management skills
Solid organizational skills
Solid presentation skills
Solid analytical skills
Ability to maintain confidentiality and professionalism
Ability to work independently with minimal supervision
Ability to collaborate with stakeholders at all levels
Fundamental knowledge of fundraising and the role of stewardship in cultivating future giving to an organization

Nice To Haves

At least three (3) years of business development, sales or fundraising related experience - Preferred
At least one (1) year of donor relations, communications, marketing or journalism experience - Preferred
Introductory proficiency with project management software (Workfront)

Responsibilities

Coordinate the development of deliverables in response to Department requests
Manage the organization, analysis, and maintenance of information related to incoming requests to the Department
Execute assignments and establish goals and deadlines to meet them
Manage specific aspects of projects or processes
Enter data, maintain records, and track progress toward the team's goals
Support quality control and data integrity efforts
Exercise judgment within generally-defined practices and policies by selecting methods and techniques to obtain solutions
Manage the pre- and post-work for Chief Executive Officer, President and Chief Development Officer acknowledgments and other correspondence using Foundation systems including DonorForce, Apsona, and Workfront
Provide administrative support for printing, mailing, and tracking in Foundation systems hard copy gift acknowledgments
Manage bounce backs from letters, emails and reports as well as coordinate updates with Prospect Research to ensure donor contact records remain current
Serve as back up to the Gift Administration team to manage the Donor Relations phone line
Support Executive Communications Strategist and Writer with administrative tasks related to developing materials (remarks and runs-of-show) for monthly All-Staff meetings and bi-annual Summits.
Provide operational support for priority Executive Partnerships and Campaign projects
Assist with management of recognition lists and plaques to ensure accuracy and timely production
Create and manage project requests on behalf of Donor Relations Writers and the Communications Strategist/Executive Writer using Workfront
Organize and maintain printed and electronic reports developed by the Donor Relations team in the Foundation’s resources repository
Mass upload endowed reports, special events reports and other communications into the database of record (DonorForce)
Print and mail large print jobs on behalf of the Donor Relations team
Track and maintain the inventory of stewardship materials
Serve as back up to the Office Administrator of Foundation Operations on daily administrative tasks