Coordinator, Donor Relations
About The Position
At Trillium Health Partners Foundation (THPF), we envision a future where health care transcends expectations and every member of the community has access to the care they need, when they need it the most. Our vision is bold: build a new kind of health care for a healthier community. We are the driving force behind Trillium Health Partners. Our team is raising money for the hospital so that millions of patients in the West GTA and surrounding communities have access to the care they need. Trillium Health Partners is comprised of Credit Valley Hospital, Mississauga Hospital and Queensway Health Centre and is one of the largest community-based, academically affiliated acute care facilities in Canada serving one of the fastest growing populations in the country. Trillium Health Partners is a teaching hospital affiliated with the University of Toronto and home to the Institute for Better Health, the hospital’s research, and innovation engine. It is also the regional specialist for over 14 programs such as cardiac, cancer, stroke, neurology, mental health and so much more. Our doctors and nurses partner with your local hospital to offer highly complex care. Our 60+ member team is comprised of exceptional talent, with diverse backgrounds and expertise dedicated to raising the crucial funds needed to address the highest priority needs of our hospital. We operate with respect, collaboration and a drive for excellence and have already made a massive impact! Our fundraising milestones include securing the largest donation ever made to a hospital in Canada by Peter Gilgan and the Peter Gilgan Foundation of $105 million to help build the future home of The Peter Gilgan Mississauga Hospital. We also secured the largest corporate match by Orlando Corporation of $75 million to support development of the new hospital, mental health and research and innovation. While we love setting records, we are hungry for more and need your help getting there. Join us to help revolutionize the future of health care in the West GTA.
Requirements
- Proficient in Excel with the ability to manage data files, create pivot charts, and generate comprehensive reports.
- Able to work confidently in the Microsoft suite of programs – Word, Excel, Outlook, Power Point
- Blackbaud - Raiser’s Edge, NXT, Luminate
- PowerBI
- Keen interest in donor relations, fundraising direct marketing and desire to learn and develop as a fundraiser
- 1+ years of relevant experience including fundraising database management, donor relations, stewardship, recognition, and annual giving
- Strong writing, editing, and proofreading skills with the ability to write for different audiences and platforms
- Experience with donor databases, email marketing, and social media platforms
- College diploma in Fundraising, Business Administration, Communications, Marketing, or a related discipline
Nice To Haves
- Valid driver’s license and access to a reliable vehicle an asset
Responsibilities
- Execute conversion, upgrade, and loss aversion programs to improve overall file health
- Follow up on cancellations and payment declines to retain recurring gifts or secure additional giving
- Serve as the primary contact for Face-to-Face donors, managing inbound and outbound communications
- Ensure exceptional donor experiences and foster long-term relationships
- Triaging and capturing all donor communications in Raiser’s Edge
- Respond to inquiries across all channels and resolve donor concerns
- Manage acknowledgements and correspondence as required
- Provide monthly reports on donor relations activities
- Receive acquisition files from vendors, verify, and provide approval
- Ensure files are received from vendors on schedule, flagging delays
- Check for file format accuracy, returning files to vendors for corrections
- Check for duplicate acquisitions and non-compliant records, suppress from files, and notify vendors of declined records
- Manage invoicing, tracking, reconciliation, and reporting on program finances
- Assist in other duties and special projects to further the goals of the Direct Marketing team
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
