Coordinator - Day Center, On-Call

Downtown Women’s Center • Los Angeles, CA

10d • Onsite

About The Position

The Day Center is staffed seven days per week (Mon-Sun: 7am-3:30pm) to provide supportive services to homeless and low-income women in the community. DWC is seeking a highly personable, compassionate, and team-oriented person to provide direct service provision and kitchen support for our drop-in Day Center program. As a Day Center Staff member you will work to create a safe and welcoming environment that meet the immediate needs of over 200 women each day. This position will be responsible for the organization and implementation of the Day Center services during open business hours which may include but are not limited to: coordination of services and enrichment activities, crisis intervention, identifying program needs for participants, coordinating activities for volunteers, assistance with meal prep and execution, and donation management. The On-Call Day Center Coordinator will work closely with participants, volunteers and staff to provide services that build that women we serve and the community. This position reports directly to the Director of Health and Wellness.

Requirements

• Knowledge of issues related to womens poverty, homelessness, mental illness, trauma, substance abuse, health issues, and older adults preferred
• Excellent customer service and strong interpersonal skills; ability to engage a diverse group of participants, team-members and volunteers
• Ability to exercise and model good judgment, teamwork and professionalism, especially in crisis situations with the ability to utilize crisis intervention and de-escalation techniques within DWC guidelines
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Strong written and oral communication skills required
• Detail-oriented, highly organized, able to manage multiple tasks and priorities, and set and meet goals and deadlines
• Culture Humility.
• Must be a CA resident and live at least 75 miles from the office and must be available for in-person meetings at the DWC offices.
• Must provide documentation of a negative COVID-19 test result from the last seven days, on first day of hire.
• Must provide documentation of a negative TB test result within the last twelve months, on first day of hire.
• You will be required to have received at least the first dose of COVID-19 vaccination to start employment with DWC, and second dose must be received within 30 days from the first day of hire.
• Associate’s degree or equivalent experience preferred
• Direct service experience with disadvantaged populations and/or history of employment in customer service required; Experience in a multi-service nonprofit is a plus
• Oral and written fluency in both Spanish and English strongly preferred

Nice To Haves

• Experience in a multi-service nonprofit is a plus

Responsibilities

• Help coordinate daily Day Center operations, including opening and closing procedures, clean up, implementation and oversight of enrichment activities
• Provide direct services to 200+ participants daily, including managing sign-ups for showers, case management and laundry and providing referrals, hygiene products, clothing and food
• Ensure a safe and welcoming indoor and outdoor environment : greet guests and visitors, respond to requests, address complaints, intervene in and de-escalate situations, provide support to staff, problem-solve issues in a timely manner, provide crisis intervention when needed and follow Center guidelines to maintain structure and safety for participants
• Ensure in-kind donations are received, stored, and organized following organizational policy; distribute resources directly to participants as appropriate
• Assist with outreach to develop new resources as directed
• Lead, train and monitor peer leaders, interns and volunteers in the provision of services- assist with identifying and assigning projects and tasks where volunteers and interns can be utilized
• Assist with Day Center tracking and data entry as needed
• Assists with meal distribution
• Other duties as assigned to support the mission of the organization

What This Job Offers

• Career Level: Entry Level
• Education Level: Associate degree