Coordinator Customer Sales & Service (Bilingual – English & Spanish)

SIXT•Tulsa, OK

26d•Onsite

About The Position

As a Coordinator, Customer Sales & Service (Bilingual) at SIXT, you play a key role in delivering a premium, end-to-end customer journey for both English- and Spanish-speaking customers. You serve as a primary point of contact, supporting customers through reservations, billing questions, and service-related inquiries while ensuring clear, culturally competent communication across all interactions. This role is ideal for bilingual professionals who thrive in high-volume environments, enjoy helping customers find the right solutions, and take pride in delivering consistently high-quality customer experiences.

Requirements

High School diploma or equivalent
2–3 years of customer service experience, with a focus on problem resolution and de-escalation
Fluent in English and Spanish, with the ability to communicate clearly and professionally in both languages
Proficient in Microsoft Office applications and CRM tools
Ability to manage high call volumes while maintaining quality service
Strong organizational skills
Excellent verbal and written communication
Ability to multitask, stay organized, and manage time effectively
Success-oriented, adaptable, and willing to take on multiple responsibilities in a dynamic environment

Nice To Haves

An Associate degree is preferred

Responsibilities

Respond to all inbound customer contacts within established service levels, ensuring a premium customer experience in both English and Spanish
Assist customers with reservations, vehicle selection, and service-related inquiries to support a seamless rental experience
Utilize active listening, sound judgment, and effective de-escalation techniques to resolve customer complaints, concerns, or billing issues efficiently
Partner with global departments to address customer requests and deliver the most effective solutions
Provide clear guidance and support on billing inquiries, service complaints, and general assistance needs
Consistently meet or exceed performance, quality, and customer satisfaction standards in every interaction