Bilingual Customer Service Representative (English/Spanish)

Rubber Inc.•Romeoville, IL

5d•$19 - $22•Onsite

About The Position

Rubber Inc. is seeking a fully bilingual Customer Service Representative (English & Spanish) to join their team. This role involves assisting both English- and Spanish-speaking customers with orders, answering questions, resolving concerns, and collaborating with internal teams to ensure exceptional service. The ideal candidate is organized, customer-focused, and enjoys communicating with people from diverse backgrounds in a fast-paced environment. Rubber Inc. has been a trusted distributor since 1939 and values quality products, dependable service, and long-term customer relationships.

Requirements

Fluent in both English and Spanish (required)
Comfortable handling a high volume of inbound customer calls
Strong verbal and written communication skills in both languages
Excellent organizational, multitasking, and problem-solving abilities
Detail-oriented with strong computer skills and a customer-first mindset

Nice To Haves

Minimum of 3 years of customer service, customer support, or related experience preferred
Experience working with CRM platforms such as HubSpot or similar software is a plus

Responsibilities

Provide professional customer support by phone, email, and other communication channels in both English and Spanish
Enter and process customer orders accurately and efficiently
Respond to questions regarding products, pricing, order status, and services
Resolve customer concerns with professionalism and a solutions-oriented approach
Maintain accurate records of customer interactions within the CRM system
Coordinate with internal departments to ensure timely order fulfillment
Build strong relationships by delivering exceptional customer experiences
Manage multiple priorities while maintaining accuracy and attention to detail
Follow company policies, procedures, and service standards