Coordinator, Cultural Services (Client Services)

Town of Milton • Milton, ON

14d • CA$79,576 - CA$99,471 • Hybrid

About The Position

Reporting to the Supervisor, Cultural Services, this position provides leadership for front-of-house operations at the FirstOntario Arts Centre Milton (FOACM) and oversees the administrative coordination of facility rentals, ticketing, client services, and related event support. Acting as the primary liaison for facility bookings and client needs, the Coordinator supervises front-of-house staff and volunteers, builds relationships with client groups, community organizations, and patrons, and ensures timely, accurate communication to support successful events and high levels of customer satisfaction.

Requirements

• Post-secondary diploma in Business/Arts Administration or related field, or an equivalent combination of education and experience
• Three (3) years’ experience working in client services, ticketing administration and facility booking administration

Nice To Haves

• Post-secondary degree in Business/Arts Administration or an equivalent combination of education and facility booking experience
• Five (5) years’ experience working in theatre operations within a customer service and sales environment
• Three (3) years progressive supervisory experience in a municipal, recreational, or cultural setting
• Experience working with volunteers
• Demonstrated experience supporting hospitality, concessions, or bar services including customer service, inventory, and cash-handling processes

Responsibilities

• Oversees the Request-to-Book process, responds to client requests in a timely manner, and gathers information from clients to complete internal approval process for booking
• Liaises with clients to identify and confirm ticketing administration requirements and front-of-house needs to support the successful delivery of events
• Prepares estimates, tracks onsite changes during shows/events, and prepares final billing for client
• Responsible for knowledge and understanding of rental policies and procedures (i.e., terms and conditions, insurance, special occasion permits, and applicable music licensing requirements, including Entandem licensing)
• Ensures required client documentation is complete and submitted in advance of events (i.e., insurance, billing, marketing requirements) and communicates event details to relevant team members to support safe, coordinated service delivery
• Provides leadership and oversight of front-facing customer service functions and communication channels, ensuring high-quality customer service and adherence to established
• Oversees the administration of online ticket sales, ensuring all ticketing content is accurate, current, and reflects relevant information for performances and clients
• Responsible for ensuring bar/concessions product inventory is stocked and areas are maintained
• Develops and manages departmental schedules to meet operational and client needs, ensuring alignment with policies and service requirements
• Administers bi-weekly payroll in compliance with organizational policies and procedures
• Provides daily direction, coaching and support to all employees as needed

Benefits

• Annual Salary Range: $79,576 - $99,471
• Comprehensive benefit package, with all premiums paid by the Town
• Employee Assistance Program
• Top-up maternity/parental leave benefits
• Life insurance
• Eligibility to participate in the OMERS pension plan
• Paid time off, including vacation, incidental and volunteer days
• Discount on Active Living Pass and Perkopolis
• Flexible work arrangements, including hybrid work options
• Participation in the Town’s compressed work-week program (for eligible positions)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree