Coordinator, Corporate Accounts

Estes Express Lines•United States,

1d•Onsite

About The Position

This position, in collaboration with the Corporate Account Executives, is responsible for the development, management and maintenance of high level accounts with profitable revenue from major Fortune 500 companies. The role involves performing daily account management activities, reviewing daily performance and profitability metrics, collaborating with Corporate Account Executives (CAEs) to identify and acquire business opportunities, assisting with seamless startups of new business, servicing existing/new corporate customer accounts, ensuring customer satisfaction, and proactively reviewing data for trends. The Coordinator will also create, process, and analyze reports to monitor shipment and transit status, educate customers on Estes’ products and technology, and communicate with key decision makers to discuss new business opportunities and resolve issues. Regular attendance is required. This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected, and must be able to perform all such duties and tasks.

Requirements

High School Diploma or General Educational Degree (GED), or any combination of education and experience which would provide an equivalent background
2 years Customer Service or Sales Support experience required
Excellent oral, written and listening skills required
Professional and positive customer relationships in all business dealings required
Knowledge of transportation industry preferred
Proficient in, MS Word, Excel, and Power Point, and Access; experience with AS400 preferred
Knowledge of Estes’ product offering, operations, rules and regulations, rates, billing and corrections procedures.
Ability to listen attentively to customer needs and concerns; demonstrate empathy
Demonstrated ability to rapidly gain product knowledge
Experience with CRT or PC
Self-directed team player with a high level of attention to detail and ability to prioritize workload and multi-task in a fast paced environment
Must be detail oriented
Must be able to lift approximately 20 lbs., or more if required by the essential functions of the job
Must be able to comply with all company policies, rules, procedures and Code of Conduct
Must be able to interact well with others
Must be able to work independently, or in a team setting
Must be capable of working under tight time constraints in a high volume environment with multiple priorities
Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines
Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
Must be authorized to work in the United States

Nice To Haves

Knowledge of transportation industry preferred
experience with AS400 preferred

Responsibilities

Perform daily account management activities, e.g., review daily performance and profitability metrics in support of multiple Corporate Account Executives (CAE’s).
Collaborate with CAE’s to identify and acquire Estes’ business opportunities; assist with seamless startups of new business in collaboration with internal departments; service / maintain existing / new corporate customer accounts; ensure customer satisfaction is maintained and improved; and proactively review data for trends notifying key stakeholders of findings and recommendations.
Create, process and analyze reports on a daily basis to monitor shipment and transit status to ensure a high level of customer services.
Educate customers on Estes’ products and technology and collaborate with customers on specific needs.
Communicate with key decision makers in the customer’s organization, as needed, to discuss new business opportunities and resolve issues.
Regular attendance is required.
Perform any and all other duties as assigned.