Coordinator Call Center Operations

Hilton Grand Vacations•Orlando, FL

About The Position

The Coordinator Call Center Operations maintains accurate reporting, payroll and timekeeping information, employee records, onboarding activities, and departmental processes. The role performs its responsibilities in alignment with the company’s Spirit of Service culture and supports business success. This position provides operational and administrative support to department leadership and employees. It prepares and distributes reports, supports payroll and timekeeping processes, coordinates employee changes and onboarding, maintains records and departmental communications, orders supplies and equipment, organizes employee events, and processes departmental transactions. The coordinator partners with leadership, Payroll, and cross-functional departments to resolve discrepancies and operational issues, while managing multiple requests independently in a fast-paced environment.

Requirements

2–4 years of related Administrative Assistant experience.
Ability to work in a fast-paced environment, react quickly to changes, and proactively resolve the needs of leadership and the department.
Proficiency in Outlook and PowerPoint.
Proficiency in Microsoft Word and Excel, including VLOOKUPs, Pivot Tables, and Macros.
Ability to handle all matters with confidentiality and discretion.

Responsibilities

Prepare, maintain, analyze, and distribute operational reports and data on payroll, timekeeping, staffing, headcount, attendance, attrition, employee performance, and other departmental needs.
Create and maintain reports, presentations, spreadsheets, and business documents using Microsoft Excel, PowerPoint, Word, and applicable company systems.
Support payroll and timekeeping, including reviewing hours worked, missed punches, overtime, payroll adjustments, batch uploads, backed-out training hours, off-cycle payment requests, and employee pay discrepancies in partnership with leadership and Payroll.
Support onboarding, transfers, terminations, and other employee changes by coordinating system access, credentials, equipment, headsets, personnel documentation, employee files, payroll rosters, and onboarding materials.
Maintain accurate personnel, staffing, and departmental records, including employee files, rosters, organizational information, and required documentation.
Assist with preparing and tracking corrective-action documentation, counseling records, and other employee status documentation as directed by leadership.
Maintain departmental communications and information, including announcements, calendars, recognition information, TV displays, electronic bulletin boards, organizational charts, and operational updates.
Provide administrative support to department leadership, including scheduling meetings and appointments, coordinating travel, maintaining calendars, preparing correspondence, monitoring communications, distributing mail, filing, copying, and supporting expense-related activities.
Order, track, and maintain department supplies, equipment, replacement badges, onboarding materials, and other operational resources.
Plan and coordinate employee recognition, engagement activities, luncheons, team-building events, celebrations, and other departmental events.
Process and track incentive documentation, payment requests, check requests, and other departmental transactions and records.
Partner with leadership and cross-functional departments to research discrepancies, resolve operational issues, maintain accurate information, and support changing business requirements.
Prioritize multiple requests in a fast-paced environment, exercise sound judgment and critical thinking, and work independently with minimal supervision.