Call Center Coordinator

Blackstone Valley Comm • Central Falls, RI

2d

About The Position

The Call Center Coordinator is responsible for the efficient operation of the call center office and its day-to-day activities. The role requires attention to detail, a focus on customer service, and the ability to work effectively with motivated teams. The Coordinator supervises and coordinates the activities of the assigned call center, leads the team toward productivity and call-handling goals, ensures total call goals are met, and trains Call Center Representatives to follow organizational policies and procedures.

Requirements

• High school diploma.
• Call center experience required.
• Reliable transportation.
• Cultural sensitivity when working with a diverse patient and staff population.
• Ability to work independently and collaboratively.
• Knowledge of computers and medical records.
• Strong verbal and written communication skills.

Nice To Haves

• Associate degree or higher in healthcare, communications, or business.
• Supervisory experience in a call center environment.
• Bilingual ability in English and Spanish, Portuguese, or Creole.
• Knowledge of Microsoft Suite.

Responsibilities

• Oversee the efficient operation of the call center office and its day-to-day operations.
• Supervise and coordinate all activities of the assigned call center.
• Lead the team in achieving productivity and call-handling goals.
• Ensure total call-handling goals are met.
• Train Call Center Representatives to follow organizational policies and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED