Coordinator, Arena Events and Operations

University of British Columbia•Vancouver, BC

2d•CA$5,791 - CA$8,323•Onsite

About The Position

The Coordinator, Arena Events and Operations is responsible for the front-line management of student-staff (40) and operations coordination at the Doug Mitchell Thunderbird Sports Centre. This individual's responsibilities include supporting the management of the student operations staff, working with both internal athletic department units and external parties to schedule the facility, and facilitating private bookings and equipment rentals. Specifically, this position oversees all general operational aspects of the front desks and bookings of recreation programs and spaces - including the cash reconciliation, cash handling, inventory management, sales reporting, and booking contracts. The incumbent should expect to be at their desk 60% of the time. The shift for this position will vary depending on seasonal, event and facility requirements, however the shifts will be required during afternoon/evenings and weekends. This position reports to the Senior Manager, Arena Operations.

Requirements

Undergraduate degree in a relevant discipline.
Minimum of two years of related experience, or the equivalent combination of education and experience.
Willingness to respect diverse perspectives, including perspectives in conflict with one’s own
Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion

Nice To Haves

A degree in Business, Public Administration, Human Resources, is preferred.
Strong leadership, organizational, planning and time management skills are required.
Strong financial and accounting skills are required.
Effective verbal and written communication skills.
Demonstrated accuracy and strong attention to detail.
Demonstrated skills and competencies in planning, organization, and project management; leadership; coaching and facilitation; and customer service.
Ability to manage organizational changes, anticipate future events, and determine service delivery alternatives to ensure an efficient use of resources.
Ability to exercise sound judgment, multi-task, prioritize and work effectively under pressure to meet deadlines.
Experience working with live entertainment, event production and event management procedures is an preferred.
Ability to exercise initiative, tact and diplomacy.
Demonstrated self-starter and ability to be innovative, flexible and entrepreneurial.
Ability to work effectively independently and in a team environment, and to bring energy, motivation and enthusiasm to the job.
Ability to take initiative, analyze problems, identify key information and issues, and effectively resolve.
Ability to carry out negotiations and interest-based conflict resolution.
Demonstrated ability to build partnerships and alliances with peers, business communities, association partners and staff.
Strong computers skills essential including working knowledge of Microsoft Office Suite including SharePoint at an advanced level, and Adobe Creative Suite.
Experience with PerfectMind or Class is an asset.
Must possess a full Class 5 driver's license.
Excellent oral and written communication skills and experience with copywriting is an asset.
Able to lift or move heavy objects of approximately 50lbs.

Responsibilities

Provides front-line management of the front desk, facility and event operations at the Doug Mitchell Thunderbird Sports Centre
Implements all aspects of the customer service plan and member services and is responsible for the administration of the registration system.
Oversees all cash handling including cash outs, petty cash, and deposits.
Ensures that all payment processing takes place in a secure environment and that clear and effective cash handling procedures are in place and strictly followed.
Day-to-day management of inventory of POS items and services within the arena’s retail spaces.
Approves refunds, ensuring that all approvals and rejections are based on established policies and procedures.
Oversees the sales of facility memberships and the administration of drop-in programming; sets programming and drop in times in accordance with service levels and facility schedules.
Uses PerfectMind to analyze the trends in product demand and orders retail product accordingly for the Operations Centre.
Uses PerfectMind to provide analysis of registration trends and makes recommendations to the Senior Manager.
Performs regular facility and equipment inspections.
Identifies and escalates maintenance issues to manager.
Represents the facility on the Local Safety Committee (LST).
Reviews and drafts Safe Work Procedures for areas within position scope for review and approval from manager.
Creates and develops rental contracts in registration and booking system, and collects rental payments.
Responsible for cash and bill collection for rentals and bookings for both contracted and non-contracted users.
Manages and strategically maintains facility calendars and schedules for assigned facilities and spaces with confirmed external bookings and works with programmers to ensure maximum profitability, customer service, efficient facility usage and booking accuracy.
Develop and implement communication protocols and operating procedures for events through the coordination of event plans, information, vendors, suppliers and daily run sheets for events.
Supervise, direct and coordinate the work of vendors, staff and contractors during the facility conversions, event operational times including load in and load out.
Oversees and ensures bookings are delivered with exceptional service and all requirements are fulfilled.
Provides facility site visits, tours and surveys, quotes and other related documents to potential renters and clients.
Organizes private booking requests for rental equipment including collection and return of deposits, contracts, insurance, and other requirements.
Provides pre-event and onsite liaising across all assigned venues and events with clients, contractors and event staff and working closely with internal and external groups to ensure that event goals and objectives are met.
Provide event related training and orientations for all non-UBC staff working in the facility.
Liaises with external business groups including: suppliers, caterers and 3rd party event organizers.
Liaises with campus security, parking and all other on event partners to ensure communication and security for campus events.
Recruits, hires, trains, manages and evaluates the Operations student-staff who act as information officers, cashiers, event staff, facility staff and sales associates.
Obtains Work Learn positions via Career Services.
Delivers on all requirements of work learn positions.
Develops and updates manuals/online resources in the training of both student and other Full-Time Staff -including a Point of Sale manual, PerfectMind standards, and a facility supervision manual.
Administers onboarding procedures and submits payroll.
Manages standard operating procedures and work methods, ensuring consistent, high quality standards.
Mentors student staff and enhances professional development opportunities.
Develops and administers senior student team lead structure.
Plans, develops, and monitors work schedules to ensure efficient use of personnel; use of scheduling software for scheduling internal staff.
In collaboration with the Senior Manager, Arena Operations develops, implements, monitors, and evaluates departmental policies and procedures.
Plays an active role in furthering A&R's vision and values through facility and staffing initiatives.
Maintains fiscal accountability, prepares budgets, and reconciles all assigned accounts on a monthly basis.
Attends meetings, staff training retreats and completes other tasks and duties as necessary.