Coordinator, Advancement Engagement

Temple University•Philadelphia, PA

7d•$45,000 - $50,000•Onsite

About The Position

Temple University's Institutional Advancement Department is seeking a Coordinator, Advancement Engagement to provide organizational and operational support to the Advancement Engagement team, with an emphasis on excellent customer service. Reporting to the AVP Advancement Engagement, the Coordinator serves as the first point of contact for Temple alumni and visitors at the welcome desk in the Institutional Advancement suite. The role also monitors the alumni email account, answers incoming calls to the Alumni Relations phone line, and oversees alumni benefits programs, including Alumni Card and Alumni License Plate requests. The Coordinator ensures front-desk coverage during their absence. The Coordinator provides unit and project support, including updating alumni information in department systems and generating regular and as-needed reports. The position also provides support to departments as needed and limited administrative support to department leadership, including coordinating internal and external meetings, preparing expense reports, and submitting donor and alumni contact reports. Other duties may be assigned. The position is 100% on-site and may require working events as needed, such as Homecoming weekend. It requires cash-handling and personally identifiable information background checks.

Requirements

Bachelor’s degree and at least two years of directly related experience; an equivalent combination of education and experience may be considered.
Excellent written and verbal skills.
Proficiency in the MS Office suite and fundraising databases.
Excellent organizational skills and ability to keep multiple projects moving forward simultaneously.
Ability to perform special projects with minimal supervision.
Ability to establish and maintain operational systems and procedures and ensure adherence to them.
Ability to adapt and work effectively in a variety of situations and with a diverse group of individuals.
Results-oriented and facts-driven, with high energy and drive, a positive attitude, and excellent listening and communication skills.
Ability to complete cash-handling and personally identifiable information background checks.

Nice To Haves

Experience using fundraising databases and calendaring or organizational tools.
Ability to work extended hours and weekends.

Responsibilities

Provide organizational and operational support to the Advancement Engagement team, emphasizing customer service.
Serve as the first point of contact for Temple alumni and visitors at the Institutional Advancement welcome desk.
Monitor the alumni email account and field incoming calls to the Alumni Relations phone line.
Oversee alumni benefits programs, including Alumni Card and Alumni License Plate requests.
Ensure front-desk coverage during absences.
Update alumni information in department systems.
Run and generate reports regularly and as needed.
Provide individual department support as needed.
Provide limited administrative support to department leadership, including coordinating internal and external meetings, preparing expense reports, and submitting donor and alumni contact reports.
Work events as needed.
Perform other duties as assigned.