Coordinator, Academic Support and Engagement

Daemen University • Town of Amherst, NY

1d • Onsite

About The Position

The Coordinator provides operational support for the Office of AS&E, including assisting with the implementation of student success initiatives, including academic coaching. This role assists with the day-to-day administration and operations of academic coaching serving approximately 80-125 academic coaches each semester. The Coordinator supports with hiring, training, and onboarding new and returning academic coaches by coordinating communications, timelines, employment documentation, and compliance requirements. They also assist with the academic coach payroll process, including reviewing payroll punches against session documentation forms, identifying discrepancies, and appropriate follow-up communication where needed. Additionally, the Coordinator assists with maintaining accurate academic coach and program records, databases, tracking systems, and operational documentation. They develop and facilitate student success workshops and educational programs, serve as a communication liaison with faculty regarding Academic Coaching referrals, and promote academic coach growth through communication, resources, and professional development opportunities. This role collaborates with faculty and other campus partners to develop and coordinate initiatives that promote student success, engagement, persistence, and academic confidence. The Coordinator oversees and contributes to social media content marketing AS&E services, workshops, resources, and initiatives. They contribute to assessment efforts including preparing reports on Academic Coaching participation and utilization and promote inclusive, student-centered programming that responds to student needs. The Coordinator supports the Director of AS&E with program initiatives, projects, and operational needs as needed.

Requirements

• Bachelor's degree required
• Minimum three years experience in higher education, or related field
• Demonstrated commitment to supporting students' academic growth, success, and overall development.
• Possess an enthusiastic and positive attitude.
• Maintain confidentiality in a discreet and professional manner.
• Strong writing and oral presentation skills are necessary.
• Effective and friendly communication skills with a variety of students, staff, faculty, and administrators.
• Proficient computer skills and experience with Google workspace.
• Demonstrates cultural awareness and the ability to support students from diverse backgrounds, experiences, and perspectives
• Self starter, skilled at and open to exploring ways to improve current systems.
• Execution focused
• Detail and accuracy oriented.

Nice To Haves

• Master's degree in Higher Education Administration or a related field preferred

Responsibilities

• Assist with the day-to-day administration and operations of academic coaching serving approximately 80-125 academic coaches each semester.
• Support with hiring, training, and onboarding new and returning academic coaches by coordinating communications, timelines, employment documentation, and compliance requirements.
• Assist with the academic coach payroll process, including reviewing payroll punches against session documentation forms, identifying discrepancies, and appropriate follow-up communication where needed.
• Assist with maintaining accurate academic coach and program records, databases, tracking systems, and operational documentation.
• Develop and facilitate student success workshops and educational programs.
• Serve as a communication liaison with faculty regarding Academic Coaching referrals.
• Promote academic coach growth through communication, resources, and professional development opportunities.
• Collaborate with faculty and other campus partners to develop and coordinate initiatives that promote student success, engagement, persistence, and academic confidence.
• Oversee and contribute to social media content marketing AS&E services, workshops, resources, and initiatives.
• Contribute to assessment efforts including preparing reports on Academic Coaching participation and utilization.
• Promote inclusive, student-centered programming that responds to student needs.
• Support the Director of AS&E with program initiatives, projects, and operational needs as needed.

Benefits

• Health insurance with an option of two plans: an HSA plan with the deductible funded by employer HSA contributions, or a copay plan.
• Dental insurance through the Guardian network.
• Vision insurance through the Guardian network, and an option between the VSP or Davis plans.
• An 8% employer contribution to the retirement savings account when employees contribute just 5%.
• Fully paid long term disability insurance, guaranteed-issue life insurance for new hires up to a volume of $150,000.
• Tuition waiver for full-time employees and their qualified dependents.
• Entrance in Tuition Exchange scholarship opportunities to pursue education at other institutions.
• Generous time off for administrative and staff employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level