Coord I - Corp Relocation

PODS•South Highpoint, FL

About The Position

Responsible for the day-to-day management of PODS National and Regional Commercial Customer accounts. This includes managing order logistics, integrating third-party services, reviewing and approving invoicing/statements, prospecting for new sales opportunities, and negotiating with field management to ensure VIP treatment. The position conducts and/or participates in phone and onsite customer account reviews, constantly promoting or selling company products or services to assigned commercial accounts. The role demands a highly strategic and analytical thinker, capable of navigating complex situations and driving significant value from top revenue-generating customer portfolios. This salaried, exempt position encompasses a broad range of responsibilities, requiring exceptional problem-solving skills and the ability to manage a rigorous workload, particularly during peak relocation months.

Requirements

High school diploma or GED
2 years of experience in customer service, logistics, scheduling, account coordination, or call center operations
Experience with an ACD such as Five9, including Available/Ready status use, transfers, conferencing, after-call work, and wrap codes
CRM proficiency, preferably Salesforce, with accurate real-time documentation
Accurate order entry and scheduling with strong attention to addresses, dates, permit details, and container counts
Basic Excel skills (sorting, filters, simple formulas) plus Outlook and Word
Clear written and verbal communication
Reliable time management and follow-through

Nice To Haves

Associate degree or coursework in business, logistics, or communications
Project coordination or project management experience
Experience in corporate relocation, moving, or transportation services
Familiarity with municipal placement rules, parking restrictions, and basic permit coordination
Vendor coordination and simple invoice review
Exposure to KPI-driven environments such as adherence, average handle time, and service levels

Responsibilities

Serve as the primary point of coordination for Relocation Management Companies and Transferee interactions from the initial move consultation to the final container pickup, employing both inbound and outbound communication coordination.
Act as the key liaison for logistics, transportation compliance, city permitting, multiparty scheduling, billing, reporting, rebate tracking, and more.
Provide tailored support to Relocation Management clients, handling complex orders and requests involving detailed move management and providing ad hoc support for substantial, integrated labor providers.
Maintain active availability within the Five9 phone system during standard scheduled work hours, remaining in a “Ready Voice & Voicemail” status to receive or initiate calls as needed.
Maintain relationships with third-party vendors to increase operational abilities for customers.
Collaborate with internal and external partners to meet critical deliverables and maintain a positive experience for all parties.
Facilitate the onboarding process for Transferee’s and oversee new account integration with Relocation Management Companies.
Coordinate with Accounts Receivable to establish the customer’s proper needs with invoices and billing.
Establish the correct cost and discount program for tracking business revenue on all scales.
Engage in outbound sales activities aimed at expanding existing programs, leveraging a deep understanding of customer needs and market requirements to develop solutions that surpass expectations while ensuring profitability and efficiency.
Document all sales attempts and coordinate closely by proactively identifying additional solutions within accounts and communicating opportunities to the sales team for further development.
Generate daily, weekly, monthly, and quarterly reports to track RMC requests and sales progress.
Use reporting to identify portfolio trends with high-level accounts and apply appropriate action steps.
Maintain awareness of industry trends and competitor offerings to inform program improvements.
Build and nurture relationships with internal stakeholders and external partners, focusing on service excellence and strategic alignment.
Maintain an up-to-date understanding of competitors' strengths and weaknesses to leverage in business generation.
Build and maintain relationships with franchisees and corporate teams, focusing on customer satisfaction and profitability.
Provide frontline omni-channel support in high-volume situations, including after-hours and weekend support as necessary.
Support customer billing inquiries and handle all complex escalations, ensuring a seamless customer experience, including any above-and-beyond needs outside of operational norms.
Participate in sales training to continuously enhance knowledge and skills.
May perform other duties and responsibilities as assigned.