Cook II - Hollydeck - Full Time

Hollywood Casino Gulf Coast • Bay St. Louis, MS

8d

About The Position

The Cook II prepares food for Hollydeck guests according to established guidelines and orders, keeps ingredients stocked, and ensures food is prepared promptly, fresh, and safely. The role includes boiling and/or broiling seafood for Hollydeck events, maintaining a clean and stocked workstation, and communicating with team members and food-and-beverage leadership to support service and address shortages or product concerns. The Cook II provides friendly customer service, stays informed about outlet products and casino events, and follows food-safety, regulatory, confidentiality, and company standards.

Requirements

• Must be at least 18 years of age.
• High school diploma or GED, six months to one year of related experience and/or training, or an equivalent combination of education and experience.
• Strong interpersonal skills.
• Excellent written and verbal communication skills, including the ability to read and communicate in English.
• Ability to count money and change correctly.
• Ability to work high-volume days, nights, holidays, and weekends as needed.
• Must meet professional appearance standards outlined in company policy.
• Ability to work in small areas in a fast-paced and often crowded environment.
• Ability to present information and respond to questions from managers, clients, customers, and the public.
• Ability to interact with guests and colleagues and resolve problems and conflicts diplomatically and tactfully.
• Ability to apply common-sense understanding to written, oral, or diagrammed instructions and address problems involving several concrete variables in standardized situations.
• Ability to qualify for licenses and permits required by federal, state, and local regulations.
• Ability to stand for scheduled shifts and stand and walk for extended periods.
• Ability to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds.
• Ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance, including in confined spaces.

Responsibilities

• Prepare food accurately according to established guidelines and guest orders.
• Maintain par levels for menu ingredients and report shortages or outages to food-and-beverage leadership.
• Prepare food in a timely manner according to established guidelines.
• Communicate with Hollydeck team members to provide prompt and friendly customer service.
• Boil and/or broil seafood products for Hollydeck events, or assist with those tasks.
• Ensure food is fresh and meets guest satisfaction; report product or ingredient concerns to food-and-beverage leadership.
• Store and prepare food according to food-safety standards and established guidelines.
• Wear personal protective equipment when handling food and follow food-safety standards while on duty.
• Remain knowledgeable about outlet products, casino events, amenities, and promotions.
• Maintain a clean and stocked workstation in accordance with health and safety guidelines.
• Support and promote superior customer service in accordance with department and company standards and programs.
• Ensure regulatory compliance in the area of responsibility and report potential issues to management.
• Maintain strict confidentiality in departmental and company matters.

Benefits

• Day-one medical coverage (may vary by position)
• 401(k) matching (may vary by position)
• Annual performance bonus (may vary by position)
• Paid time off, earned according to local policy and increasing with length of employment
• Wellness programs supporting financial, physical, and mental well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED