Conversion Scheduling Coordinator

TEKsystems • Ann Arbor, MI

6d • Onsite

About The Position

The IT Conversion Scheduling Coordinator supports server replacement efforts by intake, prioritization, scheduling, and coordination of server conversions. This role acts as the primary point of coordination between internal IT teams, hardware staging, and end-user contacts to ensure conversions are scheduled accurately, documented correctly, and aligned to operational priorities. This is a coordination and scheduling role only; no hands‑on server staging or installation is performed.

Requirements

• Experience in IT operations coordination, scheduling, or support environments
• Strong communication skills with technical and non‑technical contacts
• Comfortable working in ticketing and tracking systems (ServiceNow, Jira, or similar)
• Ability to follow prioritization rules and documented procedures
• High attention to detail and documentation accuracy

Nice To Haves

• Project coordination
• Project scheduling
• Customer service
• Phone etiquette
• Phone communication
• The internal employees will be filling out a form with the contact information for their contact information, and this person will be responsible for reaching out to those people and coordinating a time to complete their network upgrade, being cognizant of all other upgrades being scheduled, time zones, store hours, etc. This person will also be competing confirmation calls and validation calls of successful upgrades after the fact.

Responsibilities

• Monitor and triage server conversion requests (urgent and standard)
• Prioritize scheduling based on documented urgency rules and request age
• Contact stores within 24 business hours of receiving conversion requests
• Review store readiness details (IP type, time zone, network status)
• Assess risk and urgency using existing tickets and system status
• Identify and manage conflicting appointments (e.g., network upgrades)
• Schedule conversions and confirm dates with end-users
• Obtain documented approvals for expedited shipping
• Maintain accurate updates in ServiceNow, Jira, and calendars
• Document all outreach, decisions, and changes clearly and consistently

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed