Conversational Designer

Capgemini•Atlanta, GA

7h•Hybrid

About The Position

Capgemini's award-winning Google practice is looking to hire a full-time Conversational Designer (Manager level) across multiple locations. We are open to considering candidates willing to work hybrid from either of the locations - Chicago, Dallas, New York, New Jersey, Nashville or Atlanta. This role is within the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions or applications. The role involves applying scientific methods to analyze and solve software engineering problems, and is responsible for the development and application of software engineering practice and knowledge in research, design, development, and maintenance. The work requires the exercise of original thought and judgment, and the ability to supervise the technical and administrative work of other software engineers. The software engineer builds skills and expertise in their discipline to reach standard expectations for the applicable role. The software engineer collaborates and acts as a team player with other software engineers and stakeholders.

Requirements

10+ year of experience, including 3+ years of experience designing conversational interfaces or virtual agents, preferably in the telecom domain.
Experience with Dialogflow CX, including flow design, fulfillment, and testing.
Proficiency in Python for developing webhook services and automation scripts.
Experience with webhooks, RESTful APIs, and backend integration patterns.
Familiarity with telecom systems such as CRM, billing platforms, and IVR.
Hands on knowledge using Gen AI, Playbooks & CCAI Insights.
Experience with Speech-to-Text, Text-to-Speech, and Agent Assist.
Google Cloud certifications (e.g., Professional Cloud Developer, Contact Center AI specialization).

Responsibilities

Knowledge of telecom-specific challenges such as call routing, number portability, and service provisioning.
Experience with analytics tools for conversational performance tracking.
Familiarity with agile methodologies and design thinking.
Strong understanding of GCP architecture and services relevant to CCAS.

Benefits

Flexible work
Healthcare including dental, vision, mental health, and well-being programs
Financial well-being programs such as 401(k) and Employee Share Ownership Plan
Paid time off and paid holidays
Paid parental leave
Family building benefits like adoption assistance, surrogacy, and cryopreservation
Social well-being benefits like subsidized back-up child/elder care and tutoring
Mentoring, coaching and learning programs
Employee Resource Groups
Disaster Relief
Vacation: 12-25 days, depending on grade
Company paid holidays
Personal Days
Sick Leave
Medical, dental, and vision coverage
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs