IT - Digital Applications - Conversational AI Engineer
Golden 1 Credit Union•Sacramento, CA
•Hybrid
About The Position
Golden 1 Credit Union is seeking a Conversational AI Engineer to configure and maintain conversational AI solutions. This role involves gathering requirements, designing conversation flows, configuring integrations, and performing testing and optimization. The engineer will also manage knowledge sources, ensure compliance with standards, and support deployment and ongoing operations. Collaboration with various teams and stakeholders is essential for the successful implementation and support of these AI solutions.
Requirements
- Bachelor’s Degree in Computer Science, Information Systems, Business Information Systems, or a related field, or equivalent combination of education and experience required.
- 3+ years of experience in conversational AI, platform administration, business systems analysis, or a related field required.
- 3+ years of experience working with conversational AI platforms required.
- 3+ years of hands-on JavaScript experience.
- Experience with large language models (LLMs), prompt engineering, APIs, and system integrations required.
Responsibilities
- Configure and maintain conversational AI solutions using conversational AI platforms, AI agents, tools, and orchestration frameworks.
- Gather, document, and translate business and member-service requirements into conversational AI configurations, workflows, and user experiences.
- Design conversation flows, prompts, tool configurations, knowledge sources, and escalation workflows.
- Configure integrations with enterprise systems using APIs and service endpoints.
- Utilize JavaScript to support validation, business rules, workflow orchestration, and integrations.
- Perform testing, validation, troubleshooting, and ongoing platform support.
- Coordinate and support user acceptance testing (UAT) activities with business stakeholders.
- Monitor performance, analyze conversational data, and optimize prompts, workflows, and user experiences.
- Manage knowledge sources, content, and Retrieval-Augmented Generation (RAG) configurations.
- Apply governance, security, privacy, accessibility, and compliance standards.
- Create and maintain documentation, change records, and operational procedures.
- Support deployment, release management, and change control processes for conversational AI solutions.
- Support ongoing production operations, issue resolution, and platform maintenance activities.
- Collaborate with business, product, operations, technology teams, and vendors to implement and support conversational AI solutions.
- Communicate project status, risks, issues, and recommendations to stakeholders.
- Support continuous improvement initiatives and platform enhancements.
Benefits
- Comprehensive compensation package
- Well-being and work-life balance programs
- Career development and growth opportunities
- Rewards and recognition programs
- Commitment to Diversity, Equity and Inclusion
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
