IT - Digital Applications - Conversational AI Engineer
Golden 1 Talent Acquisition Team•Sacramento, CA
•$112,200 - $125,000•Hybrid
About The Position
Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.
Requirements
- Bachelor’s Degree in Computer Science, Information Systems, Business Information Systems, or a related field, or equivalent combination of education and experience required
- 3+ years of experience in conversational AI, platform administration, business systems analysis, or a related field required
- 3+ years of experience working with conversational AI platforms required
- 3+ years of hands-on JavaScript experience. Experience with large language models (LLMs), prompt engineering, APIs, and system integrations required
Responsibilities
- Configure and maintain conversational AI solutions using conversational AI platforms, AI agents, tools, and orchestration frameworks
- Gather, document, and translate business and member-service requirements into conversational AI configurations, workflows, and user experiences
- Design conversation flows, prompts, tool configurations, knowledge sources, and escalation workflows
- Configure integrations with enterprise systems using APIs and service endpoints
- Utilize JavaScript to support validation, business rules, workflow orchestration, and integrations
- Perform testing, validation, troubleshooting, and ongoing platform support
- Coordinate and support user acceptance testing (UAT) activities with business stakeholders
- Monitor performance, analyze conversational data, and optimize prompts, workflows, and user experiences
- Manage knowledge sources, content, and Retrieval-Augmented Generation (RAG) configurations
- Apply governance, security, privacy, accessibility, and compliance standards
- Create and maintain documentation, change records, and operational procedures
- Support deployment, release management, and change control processes for conversational AI solutions
- Support ongoing production operations, issue resolution, and platform maintenance activities
- Collaborate with business, product, operations, technology teams, and vendors to implement and support conversational AI solutions
- Communicate project status, risks, issues, and recommendations to stakeholders
- Support continuous improvement initiatives and platform enhancements
Benefits
- comprehensive compensation package
- well-being and work-life balance
- career development and growth
- rewards and recognition
- commitment to Diversity, Equity and Inclusion
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
