Conversational AI Engineer

Radiant Digital Solutions • Vienna, VA

1d • Onsite

About The Position

We are looking for a Conversational AI Engineer to design, build, and optimize AI-powered chatbots and voice assistants using Azure Bot Framework and Conversational Language Understanding (CLU). This role will focus on training, tuning, and analyzing AI models for voice-based interactions, ensuring seamless and intelligent user experiences. The primary focus of this role will be post-transcription. The voice to text side will be handled by another team. The ideal candidate has expertise in natural language processing (NLP), Azure Cognitive Services CLU specifically, and tuning and training a model that is receiving requests that were initiated within a voice IVR style platform.

Requirements

• Expertise in natural language processing (NLP).
• Expertise in Azure Cognitive Services CLU specifically.
• Expertise in tuning and training a model that is receiving requests that were initiated within a voice IVR style platform.
• Experience with Azure Cognitive Services - CLU (Conversational Language Understanding).
• Experience continuously improving chatbot performance via analysis to improve experience and model accuracy.
• Prior experience with voice channel and transcription that is fed into a chatbot.

Responsibilities

• Designs, develops, and optimizes models within Azure Cognitive Services.
• Focuses on natural language understanding (NLU) and system integration to ensure smooth and effective human-AI interactions.
• Continuously improves chatbot performance via analysis to improve experience and model accuracy.
• Builds and fine-tunes Conversational Language Understanding (CLU) models in platforms like Azure Language Studio.
• Trains intents, entities, and utterances for better chatbot comprehension.
• Implements context handling to maintain conversation flow across multiple turns.
• Integrates speech-to-text (STT) and text-to-speech (TTS) services for voice-based interactions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed