Conversational AI and Agentic AI - Senior Manager

PricewaterhouseCoopers•Tampa, NY

1d•Hybrid

About The Position

As a Conversational AI and Agentic AI - Senior Manager, you will lead the charge in developing innovative user interaction engineering solutions within our Advisory practice. You will be at the forefront of software and product innovation, driving the creation of cutting-edge AI solutions that enhance client experiences and streamline operations. Your role will involve collaborating with multidisciplinary teams to design, develop, and implement AI-driven strategies that align with our clients' business objectives. As a Senior Manager, you will leverage your strategic advising skills and industry knowledge to influence project outcomes and drive success. You will be responsible for building trust with clients and teams, motivating and coaching them to solve complex problems. Your ability to apply sound judgment and communicate effectively will be crucial in developing high-performing, diverse, and inclusive teams that contribute to the overall success of our firm. In this role at PwC, you will have the opportunity to innovate processes and lead large projects, confirming operational excellence and delivering quality results. Your commitment to excellence and ability to navigate complex challenges will be key in shaping the future of AI solutions within our Advisory practice.

Requirements

At least a Bachelor's degree
At least 7 years of experience

Nice To Haves

Utilizing AI-powered contact center solutions for client support
Developing natural language interfaces with Dialogflow and Amazon Lex
Implementing Agentic AI protocols in customer interaction systems
Designing voice interfaces using Azure OpenAI and ChatGPT
Creating user-centric designs with Figma and Human-Centered Design principles
Conducting usability testing and workflow analysis for service excellence
Leading strategic questioning and storytelling to drive client engagement

Responsibilities

Leading the development and implementation of AI-powered contact center solutions to enhance client interactions
Guiding teams in the strategic planning and execution of user interaction engineering projects
Utilizing Dialogflow and Amazon Lex for natural language processing and interface development
Designing and prototyping user interfaces using Figma and other UI design tools
Conducting usability testing and user research to inform design decisions and improve user experience
Collaborating with cross-functional teams to customize and develop products that meet client needs
Analyzing industry trends to inform strategic decisions and maintain competitive advantage
Building and maintaining relationships with stakeholders to drive project success and client satisfaction
Coaching and mentoring team members to foster a culture of innovation and continuous improvement
Validating data integrity and security within AI and analytics frameworks to support operational excellence