Conversational AI and Agentic AI - Senior Associate

PricewaterhouseCoopers•Tampa, NY

2d•Remote

About The Position

As a Conversational AI and Agentic AI - Senior Associate, you will engage in the dynamic field of User Interaction Engineering within our Advisory practice. This role involves leveraging your skills in software and product innovation to enhance client experiences through cutting-edge AI solutions. You will be at the forefront of developing and implementing AI-driven strategies that align with our clients' business objectives, focusing on creating seamless and intuitive user interactions. As a Senior Associate, you will utilize your problem-solving abilities and critical thinking to navigate complex challenges and deliver quality solutions. You will have the opportunity to build meaningful client relationships, anticipate their needs, and guide junior team members. Your role will involve analyzing complex concepts and interpreting data to inform insights and recommendations, all while maintaining professional and technical standards. In this role at PwC, you will collaborate with multidisciplinary teams to drive innovation and deliver impactful AI solutions. Your work will contribute to the broader objectives of our projects, enhancing your personal brand and technical skills. Embrace the opportunity to grow in a supportive environment that values creativity, collaboration, and continuous learning.

Requirements

At least a Bachelor's degree
At least 2 years of experience

Nice To Haves

Experience with AI-powered contact center solutions
Proficiency in Dialogflow and Amazon Lex for NLP tasks
Utilizing Azure OpenAI and AWS Bedrock for AI development
Developing voice design and natural language interfaces
Conducting usability testing and user experience research
Creating mock-ups and interactive design prototypes
Analyzing industry trends and customer insights for strategy

Responsibilities

Developing and implementing AI-powered contact center solutions using tools such as Dialogflow and Amazon Lex
Designing and prototyping user interfaces with a focus on usability and accessibility, utilizing Figma and HTML5
Conducting user research and analysis to inform the design and customization of interactive systems
Collaborating with cross-functional teams to integrate Agentic AI protocols and enhance customer experience strategies
Creating and refining mock-ups and prototypes to align with client requirements and feedback
Analyzing industry trends to identify opportunities for innovation in user interaction engineering
Leading the development of natural language interfaces and voice design for enhanced user engagement
Utilizing AngularJS and React frameworks to build responsive and dynamic web applications
Managing workflow development and analysis to optimize processes and improve efficiency
Applying human-centered design principles to create intuitive and user-friendly digital products