Conversational AI and Agentic AI - Manager

PwC•Washington, DC

3d•$99,000 - $232,000•Hybrid

About The Position

The Opportunity As a Conversational AI and Agentic AI - Manager, you will lead the charge in developing innovative user interaction solutions within our Advisory practice. You will be at the forefront of software and product innovation, driving the creation of cutting-edge AI solutions that enhance user experiences and meet client needs. This role involves collaborating with multidisciplinary teams to design, develop, and implement AI-driven products that align with our clients' strategic objectives. As a Manager, you will leverage your leadership skills to mentor junior staff and manage client accounts, confirming successful project execution and delivery. You will play a crucial role in strategic planning and fostering a culture of continuous improvement and innovation. Your ability to embrace technology and innovation will be key in delivering exceptional client service and maintaining our firm's quality standards. In this role at PwC, you will have the opportunity to work within our Advisory practice, focusing on the intersection of data, analytics, and AI. You will be responsible for identifying opportunities to enhance client service and drive business success, all while upholding our firm's values and contributing to broader business strategies.

Requirements

At least a Bachelor's degree
At least 5 years of experience

Nice To Haves

Experience with AngularJS and React for UI development
Proficiency in HTML5 and CSS for web design
Utilizing Figma for UI design and prototyping
Conducting usability testing to enhance user experience
Developing customer experience strategies for contact centers
Implementing AI-powered solutions like Dialogflow and Amazon Lex
Leading teams in human-centered design projects

Responsibilities

Leading the development and implementation of AI-powered contact center solutions to enhance customer interactions
Managing and guiding teams in the strategic planning and execution of user interaction engineering projects
Utilizing AngularJS, React, and Vue.js frameworks to create dynamic and responsive user interfaces
Conducting usability testing and user research to inform design decisions and improve user experience
Collaborating with stakeholders to gather functional requirements and translate them into technical specifications
Developing and customizing product designs to meet specific client needs and industry standards
Applying human-centered design principles to validate accessibility and usability across digital platforms
Analyzing industry trends to identify opportunities for innovation and improvement in AI and user interaction technologies
Coaching and mentoring junior staff to foster professional growth and enhance team performance
Building and maintaining strong relationships with clients to deliver exceptional service and support