Convention Services Manager
About The Position
The Convention Services (CS) Manager oversees the planning, coordination, and execution of all group meetings, catering functions, and hotel events from post-sale turnover through final billing and follow-up. This role serves as the primary liaison between clients and hotel operations teams to ensure exceptional service delivery, operational excellence, and revenue growth. The CS Manager partners closely with Sales, Catering, Banquets, Culinary, Front Office, Housekeeping, Engineering, and Accounting to deliver seamless guest experiences while maximizing profitability and upholding luxury service standards.
Requirements
- 1-2 years of convention services, catering, or hotel event management experience preferred.
- Strong knowledge of hotel operations and banquet/event planning.
- Experience with Delphi or similar Sales & Catering systems preferred.
- Excellent communication, organization, and interpersonal skills.
- Strong problem-solving and multitasking abilities.
- Proficiency in Microsoft Office and hotel management systems.
- Ability to work flexible schedules, including evenings, weekends, and holidays.
Responsibilities
- Manage all group and catering events from turnover through completion.
- Prepare and distribute BEOs, resumes, rooming lists, and event documentation accurately and on time.
- Coordinate meeting space, guest room blocks, food & beverage, AV, transportation, amenities, and VIP requests.
- Conduct planning calls, pre-conference meetings, site visits, and operational walkthroughs.
- Monitor on-site events to ensure flawless execution and resolve issues proactively.
- Conduct post-event follow-up with clients and internal teams.
- Serve as the primary contact for clients after contract turnover.
- Build strong relationships with meeting planners, vendors, and guests.
- Respond promptly and professionally to client requests and concerns.
- Deliver personalized, luxury-level service throughout the event experience.
- Ensure all client expectations and contractual obligations are met or exceeded.
- Support achievement of catering and group revenue goals.
- Identify upsell opportunities, enhancements, and additional revenue streams.
- Review billing accuracy and assist with final account reconciliation.
- Maintain accurate information within Delphi and Sales & Catering systems.
- Coordinate deposits, billing, invoicing, and master accounts with Accounting.
- Ensure compliance with hotel policies, procedures, and brand standards.
- Participate in departmental meetings, training sessions, and operational reviews.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
