Convention Services Manager

Coast Hotels•Seattle, WA

6d•Onsite

About The Position

Coast Hotels is seeking a Convention Services Manager to create seamless, memorable event experiences and build strong client relationships. This role involves taking ownership of meetings and events from start to finish, working with a collaborative team that values service excellence and attention to detail. The ideal candidate is passionate about hospitality, enjoys a fast-paced environment, and takes pride in delivering exceptional guest experiences.

Requirements

2–3 years of experience in convention services, catering, or hotel group sales
Strong understanding of event planning, banquet operations, and group servicing
Experience with hotel systems (HMS / CRES) and CRM platforms
Exceptional organizational and time management skills
Strong communication and relationship-building abilities
Ability to manage multiple events in a fast-paced environment
Flexible availability, including evenings, weekends, and holidays

Responsibilities

Coordinate and service all assigned group meetings and events from contract handoff through completion.
Lead BEO / event order meetings and ensure all departments are fully aligned.
Prepare detailed function resumes and communicate all event details in advance.
Conduct pre- and post-conference meetings with clients.
Be present on-site for events, including evenings and weekends, as required.
Respond to client needs promptly and professionally, delivering a service-first experience.
Achieve approximately 4–5 catering contracts per month (based on business levels).
Develop catering proposals, contracts, and follow-up communications.
Build relationships that support repeat business and long-term client partnerships.
Ensure event billing is accurate and coordinated with Accounting.
Enter group and reservation details into HMS / CRES systems accurately.
Maintain CRM data, including activity tracking, notes, and pace reporting.
Support month-end reporting, forecasting, and event reconciliation.
Perform administrative tasks and client communication.
Coordinate pre-arrival details and amenities to enhance the guest experience.
Support marketing initiatives and maintain organized sales office practices.
Contribute to social media engagement in alignment with Coast Hotels brand standards.