Convention Services Manager

Coast Hotels•Seattle, WA

5d•Onsite

About The Position

Convention Services Manager Coast Seattle Downtown Hotel by APA Your company, your values, your career! Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors. We are looking for a Convention Services Manager who thrives on creating seamless, memorable event experiences and building strong client relationships. This is an opportunity to take ownership of meetings and events from start to finish, working alongside a collaborative team that values service excellence and attention to detail. If you are passionate about hospitality, enjoy a fast-paced environment, and take pride in delivering exceptional guest experiences—we’d love to hear from you.

Requirements

2–3 years of experience in convention services, catering, or hotel group sales
Strong understanding of event planning, banquet operations, and group servicing
Experience with hotel systems (HMS / CRES) and CRM platforms
Exceptional organizational and time management skills
Strong communication and relationship-building abilities
Ability to manage multiple events in a fast-paced environment
Flexible availability, including evenings, weekends, and holidays

Responsibilities

Coordinate and service all assigned group meetings and events from contract handoff through completion
Lead BEO / event order meetings and ensure all departments are fully aligned
Prepare detailed function resumes and communicate all event details in advance
Conduct pre- and post-conference meetings with clients
Be present on-site for events, including evenings and weekends, as required
Respond to client needs promptly and professionally, delivering a service-first experience
Achieve approximately 4–5 catering contracts per month (based on business levels)
Develop catering proposals, contracts, and follow-up communications
Build relationships that support repeat business and long-term client partnerships
Ensure event billing is accurate and coordinated with Accounting
Enter group and reservation details into HMS / CRES systems accurately
Maintain CRM data, including activity tracking, notes, and pace reporting
Support month-end reporting, forecasting, and event reconciliation
Perform administrative tasks and client communication
Coordinate pre-arrival details and amenities to enhance the guest experience
Support marketing initiatives and maintain organized sales office practices
Contribute to social media engagement in alignment with Coast Hotels brand standards