Convention Services Manager

Stonebridge Hospitality Associates•Dallas, TX

10h•Onsite

About The Position

The purpose of a Convention Services Manager is to plan, manage and organize the in-house details for large group and convention bookings (i.e. guest rooms, menus, themes, set-up, etc.). This role involves participating in negotiating meetings, rooms, rates, and all related requirements, ensuring maximization of room and meeting space, revenues, and profits, while delivering a quality guest experience. The manager will create and communicate event resumes, recommend and implement procedural changes, and act as a team leader for hotel department staff involved in event delivery. They will also plan, upsell, and detail programs with clients, including verifying and modifying space requirements, times, equipment, menus, and decor. Evaluating guest needs and the competitive set to implement necessary changes for guest satisfaction and market dominance is crucial. The role requires monitoring client satisfaction scores and leading by influence to exceed brand benchmarks, maintaining a flexible schedule to accommodate client needs, and attending operational and client meetings to communicate event details. Maintaining regular attendance, punctuality, and adherence to dress code are also essential. Reasonable accommodations may be made for individuals with disabilities.

Requirements

Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write advanced correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to interpret and perform basic computer and POS system functions.
Experience with MS Word required.
Observes and adheres to safety and security procedures, promoting a safe work environment.
Can be relied upon regarding task completion and follow up.
Ensures work responsibilities are covered when absent.
Takes ownership of all work performed and communicated.
Completes tasks on time or notifies appropriate person with an alternate plan.
Performs work with little or no supervision; works independently.
Organizes resources, performs tasks, and coordinates with other functions to most effectively and efficiently perform work responsibilities and accomplish objectives on a timely basis.
Manages assignments and responsibilities without becoming overwhelmed.
Strives to increase productivity.
Identifies and resolves problems in a timely manner, using intuition and experience to complement data.
Develops alternative solutions.
Works well in group problem solving situations.
Gathers and analyzes information skillfully.
Demonstrates knowledge of EEO policy and promotes a harassment-free environment.
Shows respect and sensitivity for cultural differences.
Practices attentive and active listening with all employees.
Actively participates in meetings, contributing ideas to improve the company.
Solicits customer feedback to improve service.
Personally demonstrates a commitment to customer service by anticipating and responding promptly to guest needs.

Nice To Haves

Sales Pro experience is highly desirable.

Responsibilities

Participate in negotiating meetings/functions, rooms, rates and all related requirements.
Ensure maximization of room and meeting space, revenues and profits, while delivering a quality guest experience.
Create and communicate event resumes.
Recommend and implement procedural changes and performs as team leader for all hotel department staff participating in the event delivery process.
Plan, upsell and detail the program with the client including: verification and modification of space requirements, times, equipment, menus, decor.
Evaluate guest needs and industry competitive set to implement product, service and operational changes necessary to ensure guest satisfaction and market dominance.
Monitor client satisfaction scores in staff helpfulness, food quality and overall event while leading by influence to exceed brand benchmarks.
Maintain a flexible schedule to accommodate client's needs before and after events.
Attends operational and client meetings to communicate event details including: BEO’s, pre-con’s, etc.
Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
Performs any other duties as requested by supervisor.