Convention Sales Manager

Millennium Hotels and Resorts•Durham, NC

13d•Onsite

About The Position

As our Convention Sales Manager, you will play an integral role in delivering an exceptional guest experience while contributing to a collaborative and high-performing team environment. This role is ideal for someone who brings a passion for hospitality, takes ownership, and is committed to continuous improvement and results. If you love running events that feel effortless to guests (even when they’re not), this role is for you. The Convention Services Manager (CSM) is the main point of contact for group and event clients after the contract is signed, guiding planning through on-site execution. You’ll also support local sales with site tours and relationship-building to help grow meetings and social business.

Requirements

Passion for hospitality and delivering exceptional service
Strong communication and interpersonal skills
Ability to work in a fast-paced, dynamic environment
Solutions-oriented mindset with attention to detail
Flexibility to work varied schedules, including evenings, weekends, and holidays
2+ years in hotel events, convention services, catering, banquets, or similar.
Strong communication, organization, and attention to detail.
Comfortable juggling multiple events and working flexible hours.

Nice To Haves

Delphi/FDC, Opera, and knowledge of the Durham/Triangle market.

Responsibilities

Manage assigned groups/events from turnover to completion.
Lead client planning calls and produce clear, accurate BEOs/event resumes.
Coordinate with Banquets, Culinary, Front Office, Housekeeping, Engineering, Security, and AV.
Be on-site for key functions, handle changes fast, and keep service strong.
Support site inspections and light local outreach to businesses, planners, and community partners.
Track leads/follow-ups in the CRM and help identify rebook/upsell opportunities.