Convention Sales Coordinator - The Cosmopolitan

MGM Resorts International

4d • Onsite

About The Position

Join our team as a Convention Sales Coordinator and play a key role in supporting multiple Sales Executives within a fast-paced luxury hospitality environment. In this role, you’ll be the connection between the property and clients, helping deliver exceptional service, seamless coordination, and support for company-wide initiatives. If you’re highly organized, guest-focused, and thrive in a dynamic team setting, this is a great opportunity to grow your career with a world-class brand.

Requirements

• 1+ years of prior relevant guest service experience required
• Tech savvy is preferred
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
• High School Diploma or GED
• Must be 18 years of age or older

Responsibilities

• Process reservations, confirmations, cancellations, special handling alerts, and amenities
• Manage travel advisor requests and liaison with the property operations teams to execute requests, own inbox and distribute to other departments as needed
• Be a resource on activities, services and amenities within our resort
• Set up site/FAM tour agendas, coordinate with properties to prepare keys, set up dining and coordinate as needed with clients
• Manage and maintain schedules, appointments, conference calls, and travel arrangements for Hotel Sales executives
• Prepare expense reports and maintain files to highly sensitive and confidential information
• Provide excellent service consistent with the property's core service standards and brand attributes and maintain positive working relationships and partnerships with clients and employees by understanding their expectations and anticipating their needs
• Assist in responding to customer correspondence and requests as needed, and in Executives absence

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED