Controls Support Engineer

SSI SCHÄFER•Springettsbury Township, PA

1h•Onsite

About The Position

The Controls Support Engineer provides onsite technical support for automated material handling systems in warehouse and distribution center environments. The role troubleshoots, maintains, and supports PLC-controlled automation equipment while working closely with customers, software developers, and cross-functional teams to maximize system uptime, reliability, and operational performance.

Requirements

Bachelor's degree in Engineering or an equivalent combination of education and relevant technical experience.
Experience supporting PLCs, Siemens S7 PLCs, or .NET-based automation systems.
Knowledge of industrial automation equipment, including conveyors, automated cranes, packaging systems, and drive technologies.
Familiarity with industrial communication networks such as Ethernet, AS-i, and PROFIBUS.

Nice To Haves

Experience with AutoCAD or EPLAN.

Responsibilities

Troubleshoot, repair, and support PLCs, Material Flow Systems (MFS), and automation equipment, including sensors, scanners, motors, frequency inverters, encoders, and visualization systems.
Diagnose system faults and production issues through root cause analysis, system testing, and corrective actions to restore equipment operation and minimize downtime.
Monitor system performance, analyze operational reports, and identify opportunities to improve reliability, efficiency, and overall system performance.
Collaborate with onsite personnel, software developers, customers, and global support teams to resolve technical issues, communicate system status, and ensure continuous system operation.
Maintain accurate documentation, help-desk tickets, and technical records; develop training materials and provide technical guidance to internal teams and customers.