Controls Field Service Technician - Union

Carrier•Willowbrook, IL

4d•Onsite

About The Position

As a Controls Technician, you will play a key role in supporting Carrier’s service operations by maintaining, troubleshooting, and commissioning DDC control systems integrated with HVAC equipment. We are seeking a motivated, detail‑oriented technician who is committed to delivering excellent service and strong customer support. This position provides a foundational entry point into the controls field, where you will build your technical expertise through hands‑on work with control systems, software, and field devices. You will begin by performing routine troubleshooting and service tasks, with assignments increasing in complexity as your skills grow. This is a role for someone who thrives on challenges, not someone who wants to be stuck behind a desk. You’ll be out in the field, solving problems others can’t, with access to world-class training, cutting-edge tools, and an environment that fosters continuous learning. Being great at this job means combining deep technical knowledge with top-notch communication and customer service skills. That’s the Carrier way. But our service technicians just call it being really good at what they do. It takes Carrier. It takes you.

Requirements

High School Diploma or GED
Associate degree, or Technical School in HVAC field
4+ years’ experience in the HVAC controls industry.
Possess and maintain valid and current Driver’s License and be insurable by the company’s insurance carrier.
Ability to travel in order to support local area with potential of overnight hotel stays, unexpected travel as well as participate in rotating on call schedule.
Must be able to stand, crawl, sit, squat of extended period of time, climb a ladder, and the ability to lift equipment 8 ft above grade
Ability to Push / Pull / Lift 50lbs

Nice To Haves

Basic understanding of building automation controls
Excellent communication skills, both written and verbal
Experience using Salesforce and ServiceMax is a plus

Responsibilities

Maintenance and repair of DDC controls systems applied to HVAC systems.
Installing, calibrating, testing, troubleshooting, verifying communication between controllers.
Maintain electronic components installed in the field as well as any Carrier software and graphics.
Uploading any software or software upgrades to frontend PC’s if required to keep the system updated.
Provide customer basic training on operating and navigating the Carrier Building Automation System.
Work under limited supervision for routine service situations.
Adheres to all CCS and customer safety standards.
Promotes safety awareness on work sites.
Communicates with customer upon arrival and before leaving the facility.
Ensures high levels of customer satisfaction.
Meets regularly with customers representative to become familiar with operation of customer facility.
Keeps customer informed of the nature of service we are onsite to perform.
Communicates outstanding issues and recommends system enhancements, upgrades, and/or repairs.
Is observant of additional opportunities we may have to solve issues.
Works with service account manager to engineer and estimate solutions.
Performs system maintenance in accordance with established service practices and direction including field controllers, servers and workstations and field hardware.
Maintains feedback of equipment scheduling and modifications needed to service account manager.
Commissioning/Start-up of controls systems.
Test project programs to ensure specified sequences of operation are met and perform accordingly to customer and industry standards.

Benefits

Union provided benefits
paid time off
competitive wages
Opportunity for 401k
Company provided vehicle with gas cards
All necessary tools provided
Key Safety and PPE
Comprehensive Protection: Steel-toed boots, Carrier-branded uniforms with FR protection, HVAC gloves, hard hats, and face shields
Enhanced Eye Safety: Standard safety goggles provided, with an option for prescription eyewear if needed
Advanced Safety Support: Fall protection provided where required, plus respirators and earplugs as needed
Health Care benefits: Medical, Dental, Vision
wellness incentives
Retirement benefits
Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation
Disability: Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment
Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account
Tuition Assistance