Field Service Controls Technician

STERLING PRODUCTS INC • Wabash, IN

1d • Onsite

About The Position

ACS Group is a privately held company that designs and manufactures comprehensive lines of auxiliary products for the plastics processing industry, including size reduction equipment, material conveying equipment, metering and blending devices, heat exchangers, drying systems, and presses. These products are marketed under brand names like AEC, Sterling, Cumberland, Wabash, and Carver. Manufacturing facilities are located in New Berlin, Wisconsin; Wabash, Indiana; and Suzhou, China. The Field Service Technician is responsible for evaluating and repairing Wabash / Carver equipment at customer facilities in a technically knowledgeable and professional manner. The primary duty is to perform product repairs at customer locations, and secondarily, when not traveling, to provide support for both bench repair and interdepartmentally as needed.

Requirements

• A High School diploma or equivalent
• 2+ year of experience with field service and repair of industrial equipment (if additional technical schooling is not present)
• Strong mechanical background and familiarity with mechanical equipment
• Experience and knowledge of reading and interpreting engineering drawings
• Experience with basic electrical and/or hydraulic troubleshooting
• Experience with working directly with customers and the ability to present a very positive company image when working at customer facilities
• Ability to develop and maintain positive customer relationships
• Excellent verbal and written communication skills
• Familiarity with Microsoft Office products

Nice To Haves

• Additional technical schooling

Responsibilities

• Perform product repairs at customer locations
• When not traveling, support for both bench repair and interdepartmentally as needed
• Calibration of Wabash and Carver presses which includes evaluation and adjustment of pressure and temperature readouts
• Startup of Wabash and Carver presses which includes evaluation of press and training for operators and maintenance
• Repair Wabash / Carver equipment in regard to Hydraulic Repair, including troubleshooting problems and making adjustments or repairs to hydraulic pumps and valves
• Repair Wabash / Carver equipment in regard to Control Systems, from basic electrical controls (buttons and relays), to limited PLC support (Primarily Allen Bradley products), and adjustment or repair of auxiliary controls integrated into our equipment (Rexroth, Watlow, Eurotherm, etc.)
• Provide proper documentation / records resulting from the service call
• Provide ongoing customer support in the form of follow up emails or phone calls
• Other duties as required

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees