Controlled Substance Coordinator

Reworld Projects•Indianapolis, IN

About The Position

The Controlled Substance Coordinator coordinates and supports day-to-day operational and administrative activities to ensure work is completed accurately, efficiently, and in accordance with company procedures and applicable regulatory requirements. The position serves as a key point of coordination between customers, drivers, internal departments, and facility operations. Responsibilities include managing sales order documentation, purchasing requests, billing inquiries, mailback processes, receiving activities, shipment documentation, and destruction-related activities. Success requires strong organizational skills, attention to detail, effective communication, and the ability to manage multiple priorities in a fast-paced operational environment. The role requires following established procedures and complying with company safety, security, environmental, and regulatory requirements. Candidates must be able to pass a background check and safely perform occasional physical tasks associated with receiving shipments.

Requirements

High school diploma or GED.
At least 3 years of experience in project coordination, operations, logistics, billing, data entry, administration, or a related field.
Strong organizational skills and the ability to manage multiple priorities and deadlines.
Excellent attention to detail and accuracy.
Strong written and verbal communication skills.
Proficiency in Microsoft Office, particularly Outlook and Excel.
Strong problem-solving skills and the ability to make sound decisions within established procedures.
Ability to work as part of a team.
Ability to follow established procedures and comply with company safety, security, environmental, and regulatory requirements.
Ability to safely perform occasional physical tasks associated with receiving shipments.
Must be able to pass a background check.

Responsibilities

Generate sales orders and ensure all required supporting documentation is attached and complete.
Respond to customer billing questions, resolve issues, or coordinate with the appropriate internal departments.
Submit purchase requisition requests and assist with procurement-related activities.
Assist with receiving, processing, and distributing incoming mail, UPS deliveries, and other shipments.
Print and prepare manifests and other required documentation for shipments and operational activities.
Coordinate with and assist drivers upon arrival, directing them appropriately and ensuring required documentation and procedures are followed.
Manage the ordering and supply of mailback boxes for customer and operational needs.
Coordinate alternative mailback receiving processes and ensure incoming materials are properly received and documented.
Witness destruction activities in accordance with established procedures, regulatory requirements, and company policies.
Maintain accurate records and documentation related to sales orders, receiving, shipments, mailback activities, and destruction operations.
Collaborate with internal teams, customers, drivers, and other stakeholders to ensure daily operations are completed efficiently, accurately, and in compliance with applicable requirements.