Control Room Operator

Vanderlande•Toronto, ON

7d•Onsite

About The Position

POSTION SUMMARY: As a subsidiary of Toyota Industries (TICO), Vanderlande North America is enjoying rapid growth and extraordinary market demand. Vanderlande is a global market leader in material handling system manufacture, design, installation, and service. Vanderlande systems employ the latest in robotic, mechanical, and software technology. Vanderlande’s customers are household names in e-commerce, package delivery, and air transportation. Vanderlande has recently built a large advanced automated warehouse for one of the largest retailers in the world in Canada. You will play a pivotal role in our support of this state-of-the-art warehouse. You will work closely with various teams to ensure efficient communication and coordination. The ideal candidate for this position has a strong understanding of warehouse operations, is comfortable with high-tech systems and automation, and is committed to maintaining the highest standards of safety and efficiency. This role is crucial to our mission of providing the best service to our customer to make sure their business can thrive in Canada.

Requirements

Bachelor's degree
Experience with Microsoft Office (Excel, Word)
Valid Driver license
Minimum 1 year working experience in a material handling (baggage handling, material, warehouse, distribution center) environment

Nice To Haves

Warehouse Operations experience
Conveyor services or material handling services experience
Ability to solve problems under pressure
Flexibility with time, able to shift priorities quickly based on staff and system needs
Ability to maintain overview in hectic environment
Decision making ability
Self-reliant
Customer service oriented
Immune to stress

Responsibilities

Monitor conveyor system status through SCADA (supervisory control and data acquisition)
Dispatch technicians, unjammers and cleaners as required (through radio)
Determine/coordinate configuration changes to bypass off-service conveyor
Report and track service calls and technical issues internally
Act as 1st line for remote support using CMMS tools
Follow standard operating procedures
Follow established escalation guidelines in the event of system downtime or irregular operations
Initiate Major Incident procedures when required
Generate reports at the end of each shifts
Determines sequence and approach with little assistance
Carries out a variety of control room activities with little assistance
Communicates regularly with customers and technicians over the phone and radio