Control Room Clerk

Holiday Inn Club Vacations • Orlando, FL

8h • Onsite

About The Position

This position will be responsible for assisting all Local Marketing with reporting and administrative functions. Control Room Clerks manifest tours and create transportation reservations for Local Marketing. Excellent communication skills are critical for this position. The position functions as an interface between Local Marketing, management, hotel staff and individual tour guests.

Requirements

• High school diploma or GED required.
• Excellent interpersonal skills.
• Outstanding customer service skills.
• Working knowledge of Word and Excel.
• Possesses high integrity.
• Ability to handle multiple tasks and balance priorities.
• Positive and cooperative attitude.

Nice To Haves

• Experience with Word and Excel software preferred.
• Previous timeshare marketing or sales experience preferred.

Responsibilities

• Responsible for the timekeeping function for Local Marketing and assists Local Marketing representatives in manifesting tours when necessary.
• Creates transportation reservations with affiliated third-party partners.
• Confirms tour and transportation appointments.
• Produces and distributes daily/weekly/monthly reports for Local Marketing.
• Processes Pre-Assigned Representative requests for Sales.
• Provides data validation for but not limited to Owner Equity, Campaigns, Soft Scores, and MOARS.
• Assists with allotment availability.
• Ensures that both internal and external customers are provided the utmost level of customer service.

Benefits

• Growth Opportunities!
• 401K!
• Comprehensive Benefits – Health, Dental and Vision Plans!
• EAP – Employee Assistance Program!
• PTO - Paid Time Off!
• VACATION at ANY of our resorts by way of CLUBGO POINTS!
• Discounts through IHG including additional discounted employee benefits through our company Perks website!
• Tuition Reimbursement & Continuing Education Courses!
• Outstanding Company Culture!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED