Control Room Clerk

Holiday Inn Club Vacations • Orlando, FL

11d

About The Position

The Control Room Clerk assists Local Marketing with reporting and administrative functions. The role manifests tours and creates transportation reservations for Local Marketing, serving as an interface between Local Marketing, management, hotel staff, and tour guests. Excellent communication skills are critical.

Requirements

• High school diploma or GED.
• Excellent interpersonal skills.
• Outstanding customer service skills.
• Working knowledge of Word and Excel.
• High integrity.
• Ability to handle multiple tasks and balance priorities.
• Positive and cooperative attitude.

Nice To Haves

• Experience with Word and Excel software.
• Previous timeshare marketing or sales experience.

Responsibilities

• Manage the timekeeping function for Local Marketing and assist representatives in manifesting tours when necessary.
• Create transportation reservations with affiliated third-party partners.
• Confirm tour and transportation appointments.
• Produce and distribute daily, weekly, and monthly reports for Local Marketing.
• Process Pre-Assigned Representative requests for Sales.
• Validate data, including Owner Equity, Campaigns, Soft Scores, and MOARS.
• Assist with allotment availability.
• Provide the highest level of customer service to internal and external customers.

Benefits

• Growth opportunities.
• 401(k).
• Health, dental, and vision plans.
• Employee Assistance Program (EAP).
• Paid time off.
• Vacation at resorts through ClubGO points.
• Discounts through IHG and additional discounted employee benefits through the company Perks website.
• Tuition reimbursement and continuing education courses.
• Outstanding company culture.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED