Control Manager – Human Resources

JPMorgan Chase & Co.•Columbus, OH

About The Position

As a Control Manager – Vice President within the Human Resources Control Management team, you drive a proactive risk and control culture that protects our customers, employees, and brand. You will partner with Human Resources leaders and cross‑functional teams to design, implement, and continuously improve our control framework. You translate strategy into action—identifying risks, advising on controls, and leading remediation to reduce operational, regulatory, and reputational risk. Together, we champion an environment of accountability, transparency, and continuous improvement. You will collaborate across people operations, technology, legal, and compliance partners to evaluate end‑to‑end processes, strengthen legal and regulatory obligation adherence, and enable scalable, sustainable solutions. Your ability to influence, simplify, and execute in a fast‑paced environment will help us deliver consistent, high‑quality outcomes for colleagues and stakeholders.

Requirements

Experience in financial services across controls, audit, risk management, compliance, or quality assurance.
Excellent written and verbal communication skills with the ability to influence senior stakeholders.
Strong analytical and problem‑solving skills, including root‑cause analysis, control deficiency identification, and metrics‑based risk monitoring.
Proven ability to design, implement, and evaluate control environments and risk‑mitigation solutions.
Demonstrated program execution and time‑management skills to meet strict deadlines in a fast‑paced environment.
Proficiency in process analysis and control design to reduce operational, regulatory, and reputational risks.
Ability to assess risk across legal, regulatory, operational, client, and reputational dimensions and apply materiality and practical judgment.
Change‑management and implementation skills, including writing actionable plans and procedures and driving sustainable adoption.
Capability to interrogate processes, simplify controls, and pursue innovative, technology‑enabled solutions where feasible.
Courage to challenge assumptions, foster accountability, and drive continuous improvement.
Bachelor’s degree or equivalent experience; proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Teams, Visio).

Nice To Haves

Human Resources domain experience.
Experience strengthening control programs within HR, shared services, or people operations.

Responsibilities

Lead creation and reinforcement of a proactive risk and control culture, using proven evaluation strategies and change management.
Drive end‑to‑end execution of control and operational risk evaluation activities, including issue identification, root‑cause analysis, and sustainable remediation.
Design, implement, and maintain an effective control framework in partnership with Human Resources and cross‑functional stakeholders.
Assess business strategies and processes; advise on risk management and identify opportunities to streamline and improve controls.
Identify, escalate, monitor, and measure operational risks in line with firmwide programs and standards.
Provide independent risk and control advice and challenge, including targeted reviews and thematic analysis.
Develop practical, strategic risk‑mitigation solutions that reduce financial, regulatory, and reputational exposure.
Support portfolio processes such as legal obligations management, inter‑affiliate services oversight, and related control programs.
Translate complex data and metrics into insights to detect emerging risks and inform decision‑making.
Influence senior leaders and drive alignment to deliver timely, effective outcomes.