Human Resources, Control Manager, Executive Director

JPMorganChase • Jersey City, NJ

3d

About The Position

As a Control Manager Executive Director within the risk assessment team, you will lead and develop an improved control framework that promotes a continuous and integrated approach to risk assessment. You will ensure the team supports top-down risk analysis, immediate control issue detection and escalation, root cause analysis, and remediation. You will collaborate with Human Resources, Employee Relations, and Talent leaders to establish and enhance program oversight globally.

The role includes creating a proactive HR process governance, risk, and control culture; analyzing HR processes, products, and programs to identify operational risks; and leading execution of the Control and Operational Risk Evaluation (CORE), including resolution of control deficiencies. You will engage senior HR leadership and partners across the firm, manage and develop a team, and create technical solutions that translate business requirements into streamlined outcomes using programming, database, and design skills.

Requirements

• Bachelor’s degree or equivalent experience.
• 10+ years of financial services experience in Human Resources and/or controls, audit, quality assurance, or risk management.
• Proficient knowledge of control and risk management concepts, with the ability to design, create, and evaluate the operational risk and control environment in conjunction with business partners.
• 5+ years of supervisory or management experience.
• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Visio.

Nice To Haves

• Knowledge of the HR function, including HR operations and regulatory requirements.
• Excellent written and verbal communication skills, with the ability to influence business leaders effectively.
• Exceptional interpersonal, collaboration, and relationship-building skills for effective networking.
• Ability to work autonomously, adapt to shifting priorities, and manage competing priorities in a fast-paced environment.
• Strong process analysis and design skills to understand processes and associated risks and inform control design.
• Strong problem-solving and analytical skills, including critical thinking, attention to detail, and the ability to synthesize data to identify root causes and develop sustainable solutions.
• Proficient implementation skills, including writing action plans, change management, and making informed decisions while influencing stakeholders.

Responsibilities

• Create a proactive HR process governance, risk, and control culture using proven evaluation strategies and sound change management protocols.
• Review and analyze HR functional processes, products, and programs to identify existing and emerging operational risks and issues and support business programs and strategies.
• Provide leadership support for end-to-end execution of the Control and Operational Risk Evaluation (CORE), including control deficiencies and resolutions, to reduce financial loss, regulatory exposure, and reputational risk.
• Engage with and influence senior HR leadership and partner with control colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators, and technology control functions.
• Manage and motivate a team working to reduce financial loss, regulatory exposure, and reputational risk.
• Provide ongoing feedback and training and develop employees in risk concepts and their application to risk and control evaluation.
• Develop technical solutions as needed by translating business requirements into effective, streamlined solutions using programming, database, and design skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Director