Control Center Agent

Piedmont Airlines

2d•Onsite

About The Position

Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Control Center Agent in our Ground Handling Department. The primary responsibility of the position is to serve as a liaison between airport operators, business partners, dispatchers, flight crew, and station personnel. This role monitors flight task progress during the turn process while communicating cancellations, service requests, and flight updates to the respective departments and business partners. The successful candidate will have advanced ability with Microsoft Office Suite, outstanding multi-tasking ability, and the ability to work collaboratively. This position will report to the Department Manager.

Requirements

Ability to perform multiple tasks simultaneously and accurately (i.e. updating internal systems while answering phone calls and listening to one or more radio channels/frequencies)
Ability to work under tight time constraints and in high pressure situations while receiving communication from multiple sources simultaneously
Ability to rotate through different position assignments within the Control Center and adhere to company performance standards and task deadlines
Advanced ability with Microsoft Office Suite
Ability to work collaboratively with all levels of station personnel, support staff, and both internal and external stakeholders
Proof of High School or GED completion
Minimum 18 years of age

Nice To Haves

Two (2) years of airport ramp or passenger service experience
Previous Hub Control Center experience
Familiarity with Lengthy Tarmac Delay (LTD), Federal Aviation Administration (FAA), and Aircraft Operator Standard Security Program (AOSSP) regulations
Experience with Ascent Right Now View, Ground Event Tracker (GET), and QIK

Responsibilities

Serve as a liaison between airport operators, business partners, dispatchers, flight crew, and station personnel
Monitor flight task progress and coordinate the successful execution of turns
Proactively update published estimated departure times for flights to provide accurate information to customers, station personnel, and business partners
Adjust future flight gating and remote parking to reduce customer impact and maintain operational integrity
Communicate gate changes, cancellations, service requests, and flight updates to other departments and business partners
Oversee deicing and fueling activities
Monitor and track long taxi delays to ensure compliance with lengthy tarmac delay regulations